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Desktop Support Technician

2 months ago

Austin, United States Codebase Full time

Desktop Support & Admin with Active Directory (AD)

Austin, TX (Onsite day1) - Locals Only

Full Time

Responsibilities:

Providing exceptional IT Services to employees

Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)

Responding to support requests on a daily basis

Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users

Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

Provides assistance and training to other Helpdesk staff in solving more complex user problems. Escalates issues to more experienced staff or management if needed.

Build and deploy new desktops and laptops

May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management

Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff