Staff Premier Support Engineer

3 weeks ago

Austin, United States Cloudera Full time

Business Area:

Support

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

As a Staff Premier Support Engineer, you play a vital role in ensuring the success of CDP/HDP/CDH and cloud adoption with customers. Your primary focus is delivering top-tier technical support for Cloudera customers, handling complex issues, and proactively enhancing platform stability and performance.

As a Staff Premier Support Engineer you will:

  • Holistic coordination between the customer and other Cloudera organizations across the full CDP and Cloud deployment lifecycle

  • Trusted point of contact for technical customer feedback to Product Management, Engineering and Sales

  • Regular briefings on Cloudera Data Platform releases and roadmap in alignment with AE and SE

  • Coordinate triage and prioritization of customer questions and enterprise support tickets

  • Quarterly business reviews of support activity and recommendations

  • Fast-track escalations, identify trends, and develop action plans to mitigate/avoid issues

  • Root cause analysis reports including recommendations to improve proactive management of Hadoop deployments

  • Assist with planning assistance for critical milestones including upgrade planning and for making the best use of new product capabilities

We're excited about you if you have:

  • Bachelor's Degree in Computer Science or Computer Engineering, or equivalent experience

  • Open Source experience is a key requirement

  • 5 years of technical support experience

  • 2 years of enterprise account management (interaction with the end client on strategic deliveries)

  • Demonstrated ability to manage technical projects and processes

  • Ability to collaborate and partner with internal teams

  • Professional oral, presentation, and written communication skills

  • Experience with supporting Java applications running on Linux or Windows

  • Ability to quickly learn and pick up new technical concepts

  • Strong knowledge of networking concepts (TCP/IP, DNS, etc.) and ability to troubleshoot complex networking issues in a Linux or Windows environment

  • Hadoop knowledge and skills are must

You may also have:

  • Experience with database or in a big data platform/company a plus

What you can expect from us:

  • Generous PTO Policy

  • Support work life balance with Unplugged Days

  • Flexible WFH Policy

  • Mental & Physical Wellness programs

  • Phone and Internet Reimbursement program

  • Access to Continued Career Development

  • Comprehensive Benefits and Competitive Packages

  • Paid Volunteer Time

  • Employee Resource Groups

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

#LI-RB1

#LI-Hybrid

#LI-Remote

  • Orthopedic Spine Surgeon

    12 hours ago

    Austin, Texas, United States Premier Medical Resources, LLC Full time

    We are seeking a highly skilled and experienced Orthopedic Spine Surgeon to join our team at Premier Medical Resources, LLC.As an Orthopedic Spine Surgeon, you will be responsible for diagnosing and treating patients with spinal disorders and injuries.Responsibilities:Perform surgical procedures to correct spinal disorders, deformities, and injuriesEvaluate...

  • Staff Software Engineer

    2 weeks ago

    Austin, Texas, United States SADA Full time

    Job Title: Staff Software EngineerWe are seeking a highly skilled Staff Software Engineer to join our team at SADA. As a Staff Software Engineer, you will be responsible for architecting and developing cloud-native applications across a breadth of use cases to enable end users to work more effectively.Key Responsibilities:Design, develop, and implement Java...

  • Staff Software Engineer

    4 weeks ago

    Austin, Texas, United States SADA Full time

    Job Title: Staff Software EngineerWe are seeking a highly skilled Staff Software Engineer to join our team at SADA. As a Staff Software Engineer, you will be responsible for architecting and developing cloud-native applications across a breadth of use cases to enable end users to work more effectively.Key Responsibilities:Design, develop, and implement Java...

  • Staff Software Engineer

    4 weeks ago

    Austin, Texas, United States SADA Full time

    Job Title: Staff Software EngineerWe are seeking a highly skilled Staff Software Engineer to join our team at SADA. As a Staff Software Engineer, you will be responsible for architecting and developing cloud-native applications across a breadth of use cases to enable end users to work more effectively.Key Responsibilities:Design, develop, and implement Java...

  • Staff Engineer

    4 weeks ago

    Austin, Texas, United States Insight Global Full time

    {"title": "Staff Engineer", "description": "Job SummaryWe are seeking a highly skilled Staff Engineer to join our team at Insight Global. As a Staff Engineer, you will play a key role in supporting our project managers and staff to ensure client satisfaction through preparation of detailed calculations, performing engineering analyses, and completing field...

  • Orthopedic Spine Surgeon

    4 days ago

    Austin, Texas, United States Premier Medical Resources, LLC Full time

    At Premier Medical Resources, LLC, we are seeking a highly skilled and experienced Orthopedic Spine Surgeon to join our team. As an Orthopedic Spine Surgeon, you will be responsible for diagnosing and treating patients with spinal disorders and injuries.Responsibilities:Perform surgical procedures to correct spinal disorders, deformities, and...

  • Staff Engineer

    6 days ago

    Austin, Texas, United States Geo-Logic Associates, Inc. Full time

    Job Title: Staff/Project EngineerWe are seeking a highly motivated and experienced Staff/Project Engineer to join our team at Geo-Logic Associates, Inc. in New Mexico and/or Texas.About the Role:This is an exciting opportunity for a talented engineer to work on a wide range of projects, including soil and groundwater remediation, landfill design and...

  • Staff Pavement Engineer

    14 hours ago

    Austin, Texas, United States Insight Global Full time

    Our client is seeking a Staff Pavement Engineer to support the project manager and senior staff in preparing detailed calculations, performing engineering analyses, and completing field assignments to ensure client satisfaction.The successful candidate will contribute to PS&E (Plans, Specifications, and Estimates) development, perform pavement evaluations,...

  • Medical Assistant

    4 days ago

    Austin, Texas, United States Premier Family Physicians Full time

    Job SummaryPremier Family Physicians is seeking a highly skilled and compassionate Medical Assistant to join our team. As a Medical Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesPrepare patients for office visits, examinations, and procedures by obtaining vital signs,...

  • Staff Environmental Engineer

    6 days ago

    Austin, Texas, United States Burns & McDonnell Full time

    Job Title: Staff Environmental EngineerBurns & McDonnell's regional operation in Texas is seeking a Staff Environmental Engineer to provide air permitting and compliance services to the power, industrial, commercial, transportation, and manufacturing industries.This position offers challenging work with significant project variety at a successful,...

  • Staff Applications Engineer

    4 weeks ago

    Austin, Texas, United States Synopsys Full time

    Job Title: Staff Applications EngineerWe are seeking a highly motivated and experienced Staff Applications Engineer to join our team at Synopsys. As a key member of our Applications Engineering team, you will be responsible for providing expert guidance and support to customers on the integration of our UCIe IP into their ASIC SoC systems.About the...

  • Staff Engineer, EIT-Pave

    4 weeks ago

    Austin, Texas, United States HVJ Associates Full time

    Job TitleStaff Engineer, EIT-PaveLocationAustin, TX US (Primary)CategoryCivil Design Engineering (Pavement)Job TypeFull-timeJob DescriptionThe mission of a Staff Engineer, EIT for HVJSCTx Pavement is to support project managers and staff in ensuring client satisfaction through detailed calculations, engineering analyses, and field assignments.Main...

  • Staff Test Engineer

    6 days ago

    Austin, Texas, United States Skyworks Full time

    Job Title: Staff Test EngineerSkyworks is seeking a highly skilled Staff Test Engineer to join our team in Austin, TX. As a key member of our Timing Products group, you will be responsible for designing, developing, and implementing test procedures in automatic test equipment (ATE) to support our volume and cost goals.Key Responsibilities:Design and develop...

  • Staff Applications Engineer

    3 days ago

    Austin, United States Jobot Full time

    Job DescriptionJob DescriptionAn exciting opportunity to join as a Staff Applications Engineer with a true pioneer in the Semiconductor industry!This Jobot Job is hosted by: Jonathan ChanAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $185,000 - $250,000 per yearA bit about us:As a Staff Applications...

  • Staff Data Engineer

    4 days ago

    Austin, Texas, United States Visa Technology & Operations LLC Full time

    Job Title: Staff Data EngineerJob Summary:Visa Technology and Operations LLC is seeking a Staff Data Engineer to join our team in Austin, Texas. As a Staff Data Engineer, you will be responsible for creating new capabilities for AI as a Service while maturing Visa's code base and development processes.Key Responsibilities:Create new capabilities for AI as a...

  • Firmware Engineer

    4 weeks ago

    Austin, Texas, United States ARM Full time

    Job OverviewArm is seeking a skilled and experienced Software Team Leader to join our Software Engineering group in Austin. As a member of the System Solutions team, you will have the opportunity to enable the evolution of Computing Infrastructure using Neoverse CSS.Your primary responsibility will include maintenance, support, and development of system...

  • Firmware Engineer

    1 month ago

    Austin, Texas, United States ARM Full time

    Job OverviewArm is seeking a skilled and experienced Software Team Leader to join our Software Engineering group in Austin. As a member of the System Solutions team, you will have the opportunity to enable the evolution of Computing Infrastructure using Neoverse CSS.Your primary responsibility will include maintenance, support, and development of system...

  • Staff Pavement Engineer

    24 hours ago

    Austin, Texas, United States Insight Global Full time

    We are seeking a highly skilled Staff Pavement Engineer to join our team at Insight Global. The ideal candidate will have a strong background in pavement engineering and design, with a focus on ensuring client satisfaction.The successful candidate will contribute to the development of PS&E documents, perform pavement evaluations, and assist with various...

  • Firmware Engineer

    1 month ago

    Austin, Texas, United States ARM Full time

    Job OverviewArm is seeking a skilled and experienced Software Team Leader to join our Software Engineering group in Austin. As a member of the System Solutions team, you will have the opportunity to enable the evolution of Computing Infrastructure using Neoverse CSS.Your primary responsibility will include maintenance, support, and development of system...

  • Firmware Engineer

    1 month ago

    Austin, Texas, United States ARM Full time

    Job OverviewArm is seeking a skilled and experienced Software Team Leader to join our Software Engineering group in Austin. As a member of the System Solutions team, you will have the opportunity to enable the evolution of Computing Infrastructure using Neoverse CSS.Your primary responsibility will include maintenance, support, and development of system...