Customer Support Specialist

2 months ago

Chandler, United States Boeing Distribution Services, Inc. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Title: Customer Support Specialist (Aerospace)

Company: Boeing Distribution

Job ID: 99316

Location: Chandler, AZ, Miami, FL.

Job Description/Position Overview:

This position allows telecommuting. The selected candidate will be required to perform some work onsite at above mentioned location.

Export Control:

The position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee.

Employer will not sponsor applicants for employment visa status.

Position Summary:

Analyzes supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problem. Creates and monitors performance metrics. Creates, maintains and advances customer relationships. Develops an understanding of customer's culture and business strategies.

Essential Job Duties and Responsibilities:

  • Reviews customer purchase orders to assess requirements.
  • Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
  • Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
  • Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
  • Performs research in Cardex (ERP) to potentially resolve order issues.
  • Reviews and actions open orders that are pending resolution.
  • For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
  • Monitors / Expedites orders with high complexity and urgency.
  • Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
  • Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
  • Performs other duties and responsibilities as assigned or required.
Basic Qualifications (Required Skills and Experience):
  • 2-4 years of related work experience
  • Experience in Program Management and/or Customer Support
  • Experience in a warehouse environment
  • Strong problem-solving skills
  • Excellent communication skills, both written and verbal
  • Ability to work in a very fast-faced environment with a high degree of accuracy
  • Ability to effectively multi-task
  • Ability to manage multiple and competing priorities
  • Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications
Preferred Qualifications (Desired Skills/Experience):
  • Education: High School Diploma, or Related Field of Study - Associate Degree in Business (preferred)

Relocation:

Relocation assistance is not negotiable benefit for this position. Candidates must live in the immediate area or relocate at own their expense.

Drug Free Workplace:

Boeing is a tobacco free workplace and smoking is prohibited while on the premise and in the building in order to provide a healthy work environment for all. To support employees interested in quitting the use of tobacco products, BDSI is offering the Quit for Life Program to all US employees.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Work Shift:

Experience Level:

Individual Contributor - Level 2

Job Type: Full-Time

Job Code: GCB5I2

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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