Computer Operator

1 month ago

Chicago, United States TriTech Enterprise Systems Full time

*** CANDIDATE MUST BE EITHER A U.S. CITIZEN OR PERMANENT RESIDENT ALIEN (No H1 VISA) ***

*** Must be able to obtain a Public Trust Clearance ***

*** Work Hours are 1 - 10pm (onsite) ***

TriTech Enterprise Systems is seeking a 'Operations Supervisor (Computer Operator) to support the Railroad Retirement Board in Chicago, IL. The candidate must have the following shills: 

  • Strong working knowledge of Enterprise IT workload job scheduling systems

  • Two (2) or more years of experience in data center supervision.

  • Knowledge of Mainframe JCL, and Program Abend problem determination/resolution preferred

This position has the potential for overtime, weekend, on-call, travel and access to personal data. Resumes will be received up until April 22, 2023.

Task Description:

  • Under the general direction of the Supervisor IT Operations, directs the activities and personnel of a designated shift.

  • Responsible for supervising scheduled work for the shift, ensuring the accuracy and quality of all output, recognizing, and documenting production problems and taking recommending action to correct them.

  • Ensures that adequate staffing is maintained to support processing requirements and ensures that all hardware is maintained in good operating order.

  • Responsible for ensuring that all jobs are completed according to schedules and priorities.

  • Responsible for identifying and resolving problems in conjunction with production control personnel.

  • Reviews and ensures the quality of all output prior to the release of production control including:

print quality, number of copies and correct forms, normal EOJ, payroll, accounts payable and report dates.

  • Responsible for overall shift turnover as to priorities, jobs in process and problem areas.

  • Responsible for documenting all equipment failures (problem reports) and taking appropriate action to ensure that all hardware/software problems are resolved in a timely manner.

  • Observe and recommend changes to increase operational efficiencies.

  • Assist the Supervisor IT Operations in recommending, drafting and implementing operations standards and procedures.

  • Responsible for enforcing security practices and procedures.

  • Responsible for general housekeeping of the computing facility.

  • Ensures that all routing preventive maintenance procedures are performed as scheduled according to the installation standards.

  • Keeps Supervisor IT Operations aware of any operational or personnel problems.

  • Responsible for proper and timely production ABEND recoveries ensuring that time schedules are met.

  • Perform other duties as required.

Required skills/Level of Experience:

  • High school diploma required; two (2) years college preferred.

  • Strong working knowledge of Enterprise IT workload job scheduling systems.

  • Two (2) or more years of experience in data center supervision.

  • Some Knowledge of Mainframe JCL, and Program Abend problem determination/resolution preferred.

  • Exhibits strong interpersonal and customer services skills.

  • Maintains professional but friendly demeanor.

TriTech is an Equal Opportunity Employer

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