End User Computing Architect

3 weeks ago

Chicago, United States Dentons Full time

End User Computing Architect

Dentons US LLP is currently recruiting for an End User Computing Architect with expertise in Microsoft Office Suite and iManage DMS Client-side implementations. Join our multinational law firm's Enterprise Solutions team in this subject matter expert role.  This position will work primarily remote.

 

Responsibilities:

  • Oversee deployment and operations efforts for Microsoft Office Suite, iManage Worksite, BigHand products, Workshare Professional, Litera Compare/Metadact, IntApp Time, and other critical software programs on Windows and Mobile platforms.
  • Demonstrate proficiency in Microsoft 365 SaaS products and associated 3rd-party integrated apps.
  • Possess in-depth technical knowledge of Microsoft Windows 10/11 including registry administration.
  • Analyze, select, develop, test, and implement best practices for continuous quality improvement of the application stack on physical, virtual, and mobile user endpoints.
  • Oversee application packaging requirements, configuration, design, and customization for large, complex deployments.
  • Stay abreast of the latest iManage features, releases, and best practices, proactively recommending client-side system improvements.
  • Maintain awareness of software portfolio technology developments, providing recommendations to enterprise technology teams and leadership.
  • Work independently and lead implementations, as well as break/fix discussions to achieve positive solutions.
  • Thrive under pressure, meeting tight project deadlines, and adapting to differing demands.
  • Multitask and prioritize workload to meet delivery commitments.
  • Contribute to ongoing quality assurance tasks and processes related to monthly patching and other software update cycles.
  • Follow enterprise procedures for application portfolio, change management, escalation, and outage protocols.
  • Other duties as required to fully meet the needs of the position.

Collaboration and Integration:

  • Work closely with the Solutions and Services teams to design, build, and ensure proactive support of enterprise solutions.
  • Execute the firm’s technology roadmap related to various applications, end-user platforms, and technology disciplines.
  • Take responsibility for task planning/management and successful project delivery.
  • Collaborate with peers to integrate and continually evolve the technology portfolio using project management methods and best practices.
  • Participate in the development of RFP/RFI documentation for vendor selection, contributing to the analysis and recommendation of vendors based on prioritized evaluation criteria.
  • Openness to take on additional products and services as they are onboarded into the Firm.
  • Prepare documentation for service teams for day-to-day operational support of enterprise applications.
  • Assist service teams with technical support using problem identification, diagnosis, and resolution.
  • Participate in outage calls as required or requested.
  • Identify and communicate applications and business risks to appropriate levels of IT.

Experience & Qualifications:

  • Bachelor’s degree in computer science, information systems, or comparable work experience.
  • Minimum 10 years’ in applications support and implementation used in the legal industry.
  • Minimum 5 years’ of experience with deployment of Microsoft operating systems and applications.
  • Minimum 5 years’ related work experience, preferably in a professional partnership.
  • Minimum 5 years’ of experience working with legal Document Management systems (iManage).
  • Minimum 5 years’ of experience with a systematic approach towards software testing.
  • Minimum 5 years’ of experience leading projects and/or people.
  • Strong ability to perform technical research on vendor and peer support sites.
  • Azure Fundamentals Training/Certification a plus.
  • Experience with scripting PowerShell a plus.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask and work in an environment with shifting priorities and time-sensitive deadlines, while managing multiple projects simultaneously.

Dentons offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.

 

Dentons US LLP is an Equal Opportunity Employer of Individuals with Disabilities and Protected Veterans. We are an Affirmative Action Employer. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records.

 

About Dentons

Across over 80 countries, Dentons helps you grow, protect, operate and finance your organization by providing uniquely global and deeply local legal solutions. Polycentric, purpose-driven and committed to inclusion, diversity, equity and sustainability, we focus on what matters most to you. www.dentons.com

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