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Job Details

Req ID: 87061

Supported Practice: Dental Care of North Fort Myers

Category: Business Assistant

Location: 4099 Hancock Bridge Pkwy, North Fort Myers, FL 33903

Position Summary:


Dental Care of North Fort Myers

is looking for a full-time Business Assistant to join our team. Previous dental front office experience is highly preferred, but we may consider candidates with medical front office experience.

Office Hours: Monday through Friday 7:30 a.m.-5:30 p.m. except for Wednesdays which are 7:30 a.m.-6:30 p.m. The work schedule is somewhat flexibile within these hours. Candidates will need to be flexible with their availability.


About Dental Care of North Fort Myers

Dental Care of North Fort Myers

, like each Heartland Dental supported office, is unique to the community and the patients they serve.

  • Join a twelve-person team that thrives on collaboration, communication and community
  • We're located at the corner of Hancock Bridge Pkwy and Orange Grove Blvd.
  • Our fast-paced office has a hard working team of dental professionals who are goal-oriented and helpful

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.


More about the role
  • Greet and welcome patients as they enter the office to create a great first impression of our team
  • Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
  • Utilize Dentrix for patient scheduling and records
  • Schedule and confirm appointments for multiple providers in the office
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
  • Post insurance and patient payments and process accounts receivables
  • Review treatment plan fees and payment options with patients
  • Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You'll Gain
  • Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
  • Front loaded education and training, providing you the opportunity to develop to your full potential
  • Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential

Minimum Qualifications
  • 1+ years of experience in a dental or medical setting
  • Experience working in a fast-paced and customer-centric environment
  • Excellent communication and organizational skills

Preferred Experience
  • 1+ years of experience with insurance billing and accounts receivable
  • Dentrix or other dental software experience

Physical Requirements:
  • Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Availability to attend virtual training sessions (or in-person) periodically throughout the year



Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.