Technical Support Engineer

2 weeks ago

Sunrise Manor, Nevada, United States Fortinet Full time
Job Description

A specialist with a wide range of experiences. Having wide-ranging experience, uses professional concepts and Fortinet company objectives to resolve complex issues in creative and effective ways objectives.

Job duties and responsabilities::
  • As the primary post sales technical resource. A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.
  • Independently debug broad, complex, and unique networks with mixed media and protocols is required.
  • Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues.
  • Act as a reliable go-to resource for difficult and complex escalations.
  • Proactively review reports of software engineers.
  • Facilitate root cause investigations and suggest implementation of corrective and preventative measures.
  • Provide or suggest technical content improvement to customer-facing forums or other technical documentation.
Job Skills required:
  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, Anti Spam, virus scanning
  • Strong troubleshooting and problem-solving skills
  • Extensive working knowledge of Windows, UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
Qualifications - An engineer who:
  • Is expert level of products and solution knowledge
  • Troubleshoot new issues on-the-fly accurately and effectively
  • Work lengthier escalations, manage independent lab design and reproduction without much guidance
  • Consistently identify viable workarounds
  • Proactively acquire in-depth troubleshooting and feature skills
  • Proactively designs new teaching material and labs once new knowledge is acquired
  • Thrive in stressful environments and immediately be productive in troubleshooting and debugging issues
  • Excellent written and verbal communication skills
Experience and Education:
  • Experience in a technical support/post-sales role.
  • Minimum bachelor's degree in computer science, Software Engineering, or an equivalent combination of training and experience related field.
  • Good to have - NSE4-8, CCNA, CCNP, CCIE, AWS, Azure, Linux, ITIL v4
Fortinet has been built on diversity. Our company is a diverse workplace resulting from an integrated team with true international representation and contributors with a variety of talents, backgrounds, experiences, and approaches. We have an equal and transparent selection process, you will be considered regardless of gender, race, color, religion, sexual orientation, age, citizenship, marital status, or disability. In fact, if you have any disability that requires for us to do any accommodation, please contact us at accommadations@fortinet.com.

About Us

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.

Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

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