Enterprise Accounts Support Representative
3 weeks ago
At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today Job Overview: The Enterprise Accounts Support Representative is a key position responsible for ensuring that our enterprise customers in the Corporate, Education, and Government sectors are experiencing B&H’s exemplary level of care and satisfaction. Associates develop, maintain and grow customer relationships by ensuring that every interaction a customer has with us is a successful and positive experience. Responsibilities include creating and managing quotes, orders, returns, and inquiries via multiple methods of communication. Owning the issue and ensuring a complete and timely resolution are the most important success factors for this role. Essential Responsibilities: Receives, prioritizes, and responds to in-bound customer inquiries within expected time frames and takes an ownership view of outstanding requests. Thoroughly reviews customer inquiries and ensures that the responses are comprehensive and provide effective solutions. Ensures that all work is done with a high degree of attention to detail and thoroughness including completely reviewing customer documentation for proper billing information, shipping methods, payment methods, email address, phone numbers, etc. Processes customer Quote/bid requests and Purchase Orders into the ordering system along with any changes or cancellation requests. Responds to customer inquiries such as stock check, order status check, price check, claims, returns etc. within defined time frames. Proactively follows up with customers regarding outstanding orders both pre and post-sale as assigned. Communicates with our customers in a professional and courteous manner. Actively builds relationships with customers and demonstrates by actions that the customer can count on us. Resolves issues requiring collaboration with other departments by clearly communicating with other departments and managing outcomes. Uses good judgment to escalate customer issues or communications as appropriate. Makes issue resolution decisions independently within prescribed guidelines. Understands Customer Service processes. Has a basic understanding of order fulfillment and physical distribution network principles (i.e., truck shipment vs parcel shipments, overnight vs ground, international shipping methods and customs/duties, etc.) Additional Responsibilities: Provides support for process improvement, cost reduction, & service improvement initiatives Assists team members as needed Assists other teams as needed Participates in and contributes to departmental initiatives and community activities. Other responsibilities as assigned by manager. Specific Knowledge, Skills and Abilities: Highly responsible. Able to take ownership of an issue and see it through resolution. Ability to prioritize different tasks/responsibilities with a fast-paced/ high volume workload Works well in a team and collaborative environment Exceptional communication skills — both oral and written Is courteous and professional in all interactions Detail-oriented and critical thinker Basic understanding of B&H products and how to perform research in assisting customer choices to support order entry/management. Knowledge of Microsoft Office and general office productivity tools. Open and able to learn new technologies and systems and can adapt to change Preferred Education, Experience and Licenses: 1 year in a customer facing role or 2 years in an office setting preferred. College education preferred. We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know. Job Details Pay Type Hourly Hiring Min Rate 22 USD Hiring Max Rate 25 USD
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Enterprise Accounts Support Representative
3 weeks ago
New York, United States B&H Photo Full timeAt over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articlesand always-great...
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Enterprise Accounts Support Representative
4 weeks ago
New York, United States B&H Full timeThe Enterprise Accounts Support Representative is a key position responsible for ensuring that our enterprise customers in the Corporate, Education, and Government sectors are experiencing B&H’s exemplary level of care and satisfaction. Associates develop, maintain and grow customer relationships by ensuring that every interaction a customer has with...
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Enterprise Accounts Support Representative
4 weeks ago
New York, United States B&H Photo-Video-Pro Audio Full timeAt over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional's Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles... and always-great...
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Enterprise Accounts Support Representative
4 weeks ago
New York, United States B&H Photo Full timeAt over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professionals Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles and always-great...
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Enterprise Account Executive
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Enterprise Account Executive
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New York, New York, United States Epidemic Sound Full timeAt Epidemic Sound, we make soundtracking content simple and inspiring with unlimited access to music and sound effects. Headquartered in Stockholm, with offices all over the world, we are a force of over 500 on a mission to soundtrack the world. Our innovative licensing model paves the way for creators - from YouTubers to small business to the world's most...
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Enterprise Account Executive
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Enterprise Account Executive
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New York, United States Dashlane Full time**About Dashlane** Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...
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New York, United States Amazon Web Services, Inc. Full time9+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience - Knowledge of software development practices and data center/infrastructure/networking technologies - Experience identifying, developing, negotiating, and closing large-scale technology deals - 7+ years of creating and implementing...
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Account Executive, Enterprise
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New York, United States IMPACT Full timeThe Company: At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the...
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Account Executive, Enterprise
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New York, New York, United States Spectrum Services Full timeJob Description Do you want to use your B2B sales expertise to highlight how our technology solutions simplify client businesses? You can do that. Ready to guide businesses through the selection of fiber-based networking and managed services? As an Enterprise Account Executive at Spectrum Enterprise, you can do that. Spectrum Enterprise provides modern...
