Host/Hostess - Hilton - Harrisburg, PA

2 months ago

Harrisburg, United States Hotel Equities Full time

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Host forthe Hilton in Harrisburg, PA.

Job Purpose:

Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.

  • Responsible for greeting every guest with a smile and positive attitude.
  • Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
  • Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
  • Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
  • Follow all applicable Company Standard Operating Procedures.
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behavior
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and use time wisely
  • Maintain open line of communications with each department
  • Communicate pertinent information
  • Respond positively to new ideas
  • Openly accept critical/developmental feedback
  • Perform other assignments as directed by supervisor/manager.
This job requires the ability to perform the following:

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
  • Must be able to exert well-paced ability in limited space.
  • Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.
  • Must be able to lift up to 15bs on a regular and continuing basis.
  • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
  • Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
  • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
  • Requires manual dexterity to use and operate all necessary equipment.
  • All associates must maintain a neat, clean and well-groomed appearance per Company Standards
  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.
Other:
  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
  • Team Driven and Values Based Culture
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio starting at $35 per night
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Referral program

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