RN Clinic Supervisor

5 days ago

St Paul, United States Regions Hospital Full time

We currently have an exciting opportunity for a RN, Clinic Supervisor in our Cardiology Department. The Supervisor provides leadership, direction, organization, and administration of daily primary care clinic operations with a focus on patientcare and ancillary services. This position works in close collaboration with a Business Systems Supervisor. This position works in collaboration with both operational and clinical leaders as the service provided is managed across multiple sites. The Supervisor will not only provide leadership and oversight but will also provide patient care comprising 50% of its job duties. Patient care responsibilities include clinic rooming, in-basket work, and nurse visits. Administrative responsibilities include staff scheduling, clinic template monitoring, updating processes, and supply monitoring/ ordering. The supervisor is responsible for leading an HP Cardiology Team of 12, including Nurse Practitioners, RNs, LPN's, CMAs, and Cardiac Echo Sonographers. It will support multiple locations including Apple Valley, Arden Hills, Bloomington, and St. Paul (Como Clinic). In collaboration with Regions Hospital Cardiology the supervisor will ensure appropriate workflows, access, and good patient care. Required Qualifications: Graduate of a Bachelor of Sciences or Arts degree program or health related field or six (6) years of full time clinical nursing experience. Current RN licensure in Minnesota. Current RN licensure in Wisconsin within six months of hire. Minimum of one (1) year recent experience in Cardiology with experience in CCU, Telemetry or Cath Lab. Two (2) years of staff supervisory experience. Two (2) years of leadership/management experience with a health care team. Current BLS certification for health professionals through the American Heart Association or Red Cross required and maintained. On-line BLS certification will not be accepted. Must have ACLS certification or obtain it within six (6) months of hire. Demonstrated organizational skills. Demonstrated critical thinking skills. Demonstrated effective project management skills. Ability to manage resources and staff with budget requirements. Strong written and oral communication skills. Strong analytical skills. Basic computer knowledge and ability. Customer service experience with demonstrated strength in communication skills in dealing with patient/public contacts. Ability to lead, mentor and motivate employees. Ability to understand, implement and monitor care improvement, patient service and access data and processes. Accountabilities: Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward, and review performance of employees. Ensures compliance to organizational and departmental policies and procedures. Patient Service: Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers. *Demonstrates that the patient is put first at every opportunity. Talks "service" routinely in order to reinforce a service orientation mind-set. Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve. Identifies training and staff development needs for employees as related to service skills. Holds self and employees accountable for meeting high standards of service toward all customers. Understands and accepts the philosophy that customer complaints and feedback are gifts to our organization. *Actively listens to patients/member/families who have concerns about their care of service, seeking to understand each situation through the eyes of the patient. Documents such concerns and ensures that appropriate investigation and responses occur. Identifies trends affecting patient satisfaction and works with the local clinic or the larger HPMG and Clinics to resolve such tr nds. Works with staff and other supervisors to identify opportunities to improve patient satisfaction. *Includes patient satisfaction discussion at staff meetings, reviewing patient feedback with staff and setting improvement priorities. Cooperates and collaborates with the HPMG and Clinics leadership regarding the rollout of service excellence initiatives. Quality and Data: Works in collaboration with other clinic supervisors, providers, front-line staff, and organizational departments to design, implement and evaluate care delivery initiatives. Uses quality management tools and measurements to monitor standards, processes, and outcomes of care. Works in collaboration with other clinic supervisors, providers, front-line staff, and organizational departments to review and interpret quality management data feedback and then make appropriate changes to improve outcomes of care. Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors, providers and front-line staff regarding care initiatives and outcomes of care. Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation. Financial: Plans, develops, and monitors the budget for their area of responsibility. Collaborates with the Manager, Chief of Professional Services, and other supervisors to ensure optimal revenue capture. Authorizes expenditures for their area of responsibility. Acts as a responsible steward of resources including time, materials, supplies, and property. Job Functions Specific to this Position: Medical supplies. Medical equipment. Sterilization processes. Ancillary staff services/staff. Local 113 expert. Other jobs as assigned. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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