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Supervisor, Clinic Relations

3 months ago

St Paul, United States Able Net Full time

POSITION SUMMARY:

The Supervisor, Clinic Relations is responsible for all activities relating to the collection of physician-related and/or state-related documentation as required by the insurance company. The role is responsible for supervising the Clinical Relations staff whose role is to assist in capturing all required documents. The Supervisor, Clinical Relations role will work collaboratively with the department manager and business systems staff to improve the process to capture clinical documents successfully within a timely manner. This role will also help lead the direction of the Clinic Relations team to achieve the department goal defined by management. As part of the medical funding process, this role will work collaboratively with other AbleNet staff to provide an improvement-centric service experience with internal and external customers.

POSITION RESPONSIBILITIES: Supervise the Clinic Relations staff so they can successfully obtain all required documents, signatures, and dates associated with a client's submission to medical insurance for approval of the QuickTalker Freestyle. Supervise the deliverables and responsibilities of direct report(s) Track and monitor all key performance metrics outlined by management to evaluate productivity Responsible for leveraging and improving technology utilization to assist with document capture Take ownership of the automation process with an eye towards high accuracy and high efficiency Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken in accordance with HIPAA policies Attain and maintain a proficient working knowledge of customer relations systems (Salesforce), Microsoft Office products, and other supporting databases Respond timely and document all inquiries sent via e-mail, fax, SMS or over the phone Work as a cross-functional team member that adds to the development of AbleNet and supports company initiatives and goals Demonstrate the core medical funding service department philosophies: Listen, Learn and Lead All other duties as assigned by Manager CORE COMPETENCIES, SKILLS & ABILITIES:

Excellent written and verbal communication skills Ability to actively participate and work in cross-functional teams throughout the company Efficient problem analysis and problem-solving skills Ability to multi-task under pressure efficiently and accurately Ability to adapt to a fast-changing environment Demonstrated track record of identifying and implementing process improvements POSITION REQUIREMENTS:

Education & Experience

Bachelor’s degree preferred 2+ years of experience in medical funding 1-2 years leadership experience

I

Physical, Time, Presence & Other Requirements

Physical:

Standard Office Environment: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Time:

Full-Time, Exempt employees work an average of 40 hours per week. Additional hours may be required as necessary.

Presence:

Flexible: This role can be performed in a fully onsite, fully remote, or hybrid capacity. #J-18808-Ljbffr