Network Operations Technician

3 weeks ago

Newburgh, United States Mainstream Fiber Networks Full time
Network Operations Technician |Mainstream Fiber

**This position is based in office, with occasional travel in or around the Warrick County, IN area**

About Mainstream Fiber:

At Mainstream Fiber Networks, we’re more than just a fiber optic internet company: we’re a Hoosier based team dedicated to propelling the digital revolution forward, and we believe that investing in our employees is the cornerstone of success.

About the Role:

The role of NOC Technician is responsible for the development and implementation of computer network systems. This position will also be responsible for maintaining and troubleshooting network systems and making repairs or adjustments as needed.

Why should you join our Team:
  • Permanent, Full-time Position
  • Pay Range: $50 to 70K, Based on experience
  • 1st Shift: Monday to Friday 8am to 5pm
  • Access to Company Benefits:
    1. Paid Time Off
    2. 10 Paid Holidays
    3. Medical Insurance
    4. Dental and Vision Insurance
    5. Health Savings Account (HSA)
    6. Company-Funded Life Insurance
    7. 401(k) Retirement Savings Plan
    8. FMLA
Job Perks:
  • Competitive Compensation
  • Comprehensive company paid training provided.
  • Newly Updated Equipment and Vehicles
  • Internal career advancement opportunities
  • Exclusive employee discounts on company services
  • Life Mart discounts for various products and services
  • Pay Active (Daily/weekly Pay Opportunities)
  • Wisely Pay Cards
  • New Hire and Annual provided Company Merch
  • Annual Company Events
Key Responsibilities:
  • Configure and deploy networking equipment. Monitor and troubleshoot network equipment.
  • Understand customer requirements, translating them into refined and detailed specification documents.
  • Communicate technical concepts effectively to the business stakeholders.
  • Creation of HLD (High Level Design) and LLD (Low Level Design).
  • Build Implementation Plan and co-ordinate in raising the Change Request.
  • Coordinate deployment of network infrastructure with other members of IT organization.
  • Keeping abreast of industry trends, technology innovation, and changing customer requirements to help with the continual service improvement process.
  • Perform other related duties as required and assigned.
Key Qualifications:
  • HSD, or equivalent education, is required.
  • Proven experience as experience in network technician and/or a similar role
  • Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.
  • During troubleshooting calls have good skills in questioning, listening, ideas development, permission, and rapport, and influencing.
  • Ability to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery.
  • Effective/professional communication skills both verbal and written.
  • Proficiency in various routing and switching technologies and protocols.
  • CCNA/JNCIA or equivalent certification, is a plus.
  • Ability to drive resolution of problems.
  • Ability to communicate and present complex issues with assurance and confidence.
  • Knowledge of network security best practices and experience in implementing security measures to protect against cyber threats and vulnerabilities.

Post-Application Details:

After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this particular role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.

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