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Help Desk Technician

1 month ago

Alpharetta, United States Compunnel Full time
Role Summary:

We are seeking a skilled IT Service Desk Agent to join our team at Compunnel. As a critical member of our IT department, you will provide exceptional technical support to our customers and internal users. This includes resolving technical issues, responding to inquiries, and collaborating with internal teams to ensure seamless day-to-day operations. If you possess excellent communication skills, a strong technical background, and a passion for delivering world-class customer service, we encourage you to apply for this exciting opportunity

Key Responsibilities:

Technical Support:

Provide high-quality technical support for both enterprise software and hardware. Assess, triage, research, and resolve incidents and requests, maintaining a fast-paced environment. Troubleshoot complex technical issues using a combination of technical expertise and collaboration with internal teams.

Incident Resolution:

Identify and diagnose root causes of technical issues, developing effective solutions to prevent recurrence. Escalate complex issues to senior engineers or subject matter experts when necessary. Collaborate with internal teams to resolve incidents and requests efficiently.

Process Improvement:

Pursue opportunities to identify and implement process enhancements, suggesting new ideas and initiatives that align with Compunnel's goals and objectives. Collaborate with internal stakeholders to design and implement training programs, coaching sessions, or workshops aimed at improving skills and performance.