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Field Technical Support Rep-Marlborough, MA

1 month ago

Marlborough, United States Georgia IT Inc Full time
Field Technical Support Rep
Location: Marlborough, MA
Duration: 03 Months plus contract
Rate: DOE

Essential Job Functions:
  • Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate
  • Personnel/service area/manager for follow up, testing and troubleshooting.
  • Assists in instructing customers in the operation and maintenance of systems/equipment.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analyses and prepares reports on system problem trends and issues.
  • Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
  • Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
  • Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
  • Performs testing of the final product and works with the client's engineers to assure that the product performs asplanned.
  • Assists in the design of basic technical programs for projects or enhancements to existing programs.
Basic Qualifications:
  • Three or more years of field support experience
  • Experience working with the company's hardware, software and equipment products
  • Experience working with customer technology and support requirements
  • Experience working with process and/or system design concepts
  • Experience working with appropriate programming languages, operating systems and software
  • Experience working with engineering principles and practices
Other Qualifications:
  • Interpersonal skills to work with customers and other unit personnel
  • Analytical and problem solving skills
  • Communication skills
  • Time management and organizational skills
  • Ability to resolve non-complex hardware and equipment problems