Client Service Partner
6 days ago
REPORTS TO: Director of Client Management
LOCATION: Physical locations in St. Louis, MO and off-site
FLSA STATUS: Non-Exempt
POSITION RESPONSIBILITIES:
The Client Service Partner acts as a liaison between clients, members, brokers and internal departments, ensuring effective and complete communication between all parties through personal, written, and phone contact. The Client Service Partner will answer questions and will trouble shoot and research any issues that arise ensuring a smooth and consistent resolution to the satisfaction of the client, while following the policies and procedures of Allegiance. The Client Service Partner will contribute to the successful business relationships between the company and our customers. Some travel will be required.
The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.
ESSENTIAL JOB FUNCTIONS:
Essential job functions include the following. Other functions may be assigned as business conditions change.
1. Assists members while working onsite with the Client, brokers, and employees. Will obtain information necessary to facilitate service and act as an extension of the Benefits and Human Resource team.
2. Assists members, brokers, clients and Company personnel with questions pertaining to group health benefit plans. Resolves problems as they arise.
3. Provide backup support for the Claims Department as needed.
4. One on one employee support focusing on claims, billing, eligibility, appeals, authorizations etc.
5. Communicates with Company management regarding specific trouble areas/clients that may need special attention.
6. Identifies any service trends and opportunities to improve service for members.
7. Distributes information pertaining to member accounts internally as required.
8. Complies with state and federal laws, and company policies and procedures.
9. Performs in a manner that will prevent errors and omissions.
10. Organizes and facilitates group meetings to ensure effective communication between Company personnel, brokers, carriers and group contacts.
11. Responds to requests from customers, carriers and clients in a timely manner as specified by Company standards.
12. Contributes to the daily workflow with regular and punctual attendance.
13. Travels to customer sites to assist with the renewal process and other employee events as necessary.
NON-ESSENTIAL JOB FUNCTIONS:
1. Performs related or other assigned duties as required or directed.
SUPERVISION EXERCISED:
None.
PHYSICAL WORKING CONDITIONS:
Physical requirements are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting 50%Reaching
Some Standing 5% Manual Dexterity High Walking 45% Telephone Yes Kneeling Some Computer Screen High (visual acuity corrected to 20/30) Bending Some Lifting up to 30 poundsJOB SPECIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education: Bachelor's degree in business management/administration, human resources management or another discipline applicable to the health insurance industry and related service industries required.
Certification(s) Required: None
Minimum Experience: Group health insurance or HR experience is preferred.
Other Qualifications:
▪ Ability to find real time solutions and fix issues as they arise.
▪ Excellent oral and written communication skills required.
▪ Ability to prioritize problems and responsibilities.
▪ Extensive PC skills, including Windows, Word, Excel, Access and PowerPoint.
▪ Ability to learn applications of the claims processing software as is necessary for report generation.
▪ Strong mathematical skills.
▪ High level of interpersonal skills to work effectively with others.
▪ Ability to organize and recall large amounts of information including interactions with employees, agents, plan participants and customers.
▪ Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations.
▪ Working knowledge of self-funding, excess loss coverage and insurance products such as Life, AD&D, STD and LTD.
▪ Knowledge of medical terminology.
▪ Ability to project a professional image and positive attitude in any work environment.
▪ Ability to maintain confidentiality.
▪ Ability to be flexible, work under pressure and meet deadlines.
▪ Ability to define problems, collect data, establish facts and draw valid conclusions.
▪ Ability to analyze and solve problems with professionalism and patience, and to exercise good judgment when making decisions.
▪ Ability to operate typical office equipment.
▪ Working knowledge of general office procedures.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel as classified.
*Allegiance Benefit Plan Management, INC is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: recruiting@askallegiance.com for support.
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