Sr Helpdesk Analyst

1 week ago

Canonsburg, United States Collabera Full time

Description

  1. Home
  2. Search Jobs
  3. Job Description


Sr Helpdesk Analyst

Contract: canonsburg, Pennsylvania, US

Salary: $26.00 Per Hour

Job Code: 354584

End Date: 2024-11-01
Days Left: 28 days, 3 hours left

Apply

Title: Helpdesk Analyst

Location: Canonsburg, PA

Duration: 6+ Months CTH

DayToDay Responsbilities:

Incident Resolution
  • Recognizes, documents, and addresses more complex and/or systemic problems and work with other technology support teams when required.
Service Request Fulfillment
  • Proposes and evaluates new service offerings, advocating customer requirements and perspective and maintaining alignment with IT roadmap.
Asset Lifecycle Management
  • Provides timely and accurate updates of asset management records as a result of incident resolution, service request fulfillment, physical inventory/audit and refresh activities including status, location, assignment and others.
  • Recognizes, documents, resolves and escalates anomalies and inconsistencies between and within observed physical assets and recorded asset information.
Knowledge Management
  • Solicits, collaborates on and authors, reviews and/or edits client facing knowledge content to enable self-service and lowest cost of service.
Specialized Support Services
  • Provides specialized incident resolution and request fulfillment services having demanding performance standards such as after-hours support, executive support and other services as scheduled and/or assigned.
  • Provides other required support services during peak demand periods and other high volume scenarios as necessary.
General Functions
  • Applies and adheres to established company and location safety values, culture and work processes & procedures; actively participate in safety rituals.
  • Performs other duties as assigned.
Must Have:
  • Core responsibility is customer service, setting up machines, phones
  • 5+ years of experience as a helpdesk analyst - SCCM, Exchange, Outlook, Windows OS
  • Support 300+ on site employees with helpdesk related issues (Phone support, printer/wifi support and connectivity (VPN), setting up new user accounts, etc)
  • Mixed bag of hardware/software requirements
  • No formal ticketing system, self-managed process - Need someone that understands change control, process control, etc,
NiceToHave:
  • SOX background is a plus
If you are interested send your resumes at oshin.verma@collabera.com

Job Requirement
  • SCCM
  • Helpdesk
  • Ticketing
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Oshin Verma
  • oshin.verma@collabera.com


Apply Now

  • Helpdesk Support Specialist

    1 week ago

    Canonsburg, Pennsylvania, United States Collabera Full time

    Job Title: Sr Helpdesk AnalystCollabera is seeking a highly skilled and experienced Sr Helpdesk Analyst to join our team. As a Sr Helpdesk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and in-personResolve...

  • Helpdesk Analyst

    1 week ago

    Canonsburg, Pennsylvania, United States Collabera Full time

    Job Title: Helpdesk AnalystCollabera is seeking a highly skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the highest level of service.Key Responsibilities:Provide technical support to...

  • Senior Helpdesk Analyst

    1 week ago

    Canonsburg, United States Collabera Full time

    Title: Helpdesk Analyst Location: Canonsburg, PA Duration: 6+ Months CTH DayToDay Responsbilities: Incident Resolution Recognizes, documents, and addresses more complex and/or systemic problems and work with other technology support teams when required. Service Request Fulfillment Proposes and evaluates new service offerings, advocating customer...

  • Helpdesk Support Specialist

    2 weeks ago

    Canonsburg, Pennsylvania, United States Collabera Full time

    Helpdesk Analyst Job DescriptionWe are seeking a skilled Helpdesk Analyst to join our team at Collabera. As a Helpdesk Analyst, you will be responsible for providing technical support to our employees, ensuring that their IT needs are met in a timely and efficient manner.Key Responsibilities:Provide technical support to employees via phone, email, and...

  • Helpdesk Support Specialist

    1 week ago

    Canonsburg, Pennsylvania, United States Collabera Full time

    Helpdesk Analyst Job DescriptionCollabera is seeking a skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing technical support to our clients and resolving complex technical issues.Key Responsibilities:Incident Resolution: Recognize, document, and address complex and systemic problems, working collaboratively...

  • Desktop Analyst

    2 weeks ago

    Canonsburg, United States Collabera Full time

    Title: Tier 1/Tier 2 Helpdesk Analyst Location: Canonsburg, PA - 5x on site Duration: 6+ Months Responsibilities: Provides documented break/fix solutions to resolve interruption or performance degradation issues Proposes and evaluates new service offerings, advocating customer requirements and perspective and maintaining alignment with the IT...

  • Sr Engineer/Project Manager

    4 months ago

    Canonsburg, United States ARM Group Full time

    ARM Group LLC is looking for a self-driven and experienced Sr Engineer/Project Manager for our Canonsburg, PA office who will collaborate with a team of multi-disciplined engineers, scientists, CAD designers, GIS analysts, and other staff to meet the needs of our clients. This individual will provide technical expertise and mentoring, optimize production...

  • Sr Natural Gas Engineer

    1 week ago

    Canonsburg, United States ARM Group Full time

    ARM Group LLC is looking for a self-driven and experienced Sr Engineer/Project Manager for our Canonsburg, PA office who will collaborate with a team of multi-disciplined engineers, scientists, CAD designers, GIS analysts, and other staff to meet the needs of our clients. This individual will provide technical expertise and mentoring, optimize production...

  • Sr Engineer/Project Manager

    4 months ago

    Canonsburg, United States ARM Group Full time

    ARM Group LLC is looking for a self-driven and experienced Sr Engineer/Project Manager for our Canonsburg, PA office who will collaborate with a team of multi-disciplined engineers, scientists, CAD designers, GIS analysts, and other staff to meet the needs of our clients. This individual will provide technical expertise and mentoring, optimize production...