Associate Technical Account Manager

2 weeks ago

Boise, United States Yardi Systems, Inc. Full time


Associate Technical Account Manager

Boise, ID

Join Yardi as our new Associate Technical Account Manager
(ATAM) and play a pivotal role in reshaping the Senior Living sector We're on
the hunt for a tech enthusiast, preferably with electronic health record (EHR)
experience, who's passionate about delivering exceptional customer service. In
this role, you'll be the go-to expert for troubleshooting and resolving complex
software issues through phone and email, utilizing Yardi's state-of-the-art
product suite. Your contribution will go beyond just support - you will
actively collaborate with our team to drive continuous improvements and
advancements in our products, ensuring our clients receive nothing but the best
and stay ahead in a competitive market.

What
You'll Do:

  • Research, analyze and use your problem-solving skills to
    troubleshoot application issues.
  • Use your strong interpersonal skills to help train clients on new
    features and functionality.
  • Perform data mapping, conversions and support software customization
    based on client requirements.
  • Collaborate with internal teams in training, conversions, sales and
    development on a regular basis.
  • Build rapport with clients and perform systems and business process
    reviews and make recommendations on best practices.
  • Collaborate closely with team members across the US, actively
    contributing to the collective success of the team.

Who
You Are:

  • Bachelor's degree in Business, Healthcare, Accounting, or
    Information Management.
  • Prior experience working in a customer support role setting and
    managing expectations.
  • Healthcare, Consulting, or Project management background.
  • Strong proficiency in MS Office Suite and Outlook.
  • Excellent written and verbal communication skills.
  • Outstanding consulting skills.
  • Phenomenal customer service skills and desire to go the extra mile.
  • You are a faster learner and can learn new concepts quickly.
  • Excellent attention to detail and the ability to prioritize
    effectively.
  • High comfort level troubleshooting and problem-solving issues.
  • Great people skills and the ability to be personable and
    professional.
  • Flexibility, and the ability to manage changing priorities.

Ideal
to have:

  • Prior electronic health record (EHR) software experience.
  • Senior Living experience.
  • Previous technical support and application troubleshooting.
  • Prior experience with Yardi software.
  • SQL, Basic server and web server knowledge.

Real
Estate runs on Yardi. About Us:

Yardi
pioneers the property tech industry by seamlessly blending 40 years of
tradition with forward-thinking innovation. We've created a team of over 9,000
employees in over 40 locations around the globe dedicated to making great real
estate software products. We offer a dynamic work environment, comprehensive
training programs, and abundant opportunities for career growth.

Discover
the Yardi Difference:

Yardi
is more than just a software company - we are dedicated to creating a positive
impact in our communities. Annually, Yardi extends philanthropic support to
organizations chosen by our employees. Our team has contributed to over 350
nonprofits globally, demonstrating our commitment to various causes and
communities.

Our
award-winning culture, consistently recognized by Glassdoor's prestigious
"Best Place to Work", fosters support, collaboration, and growth. We
prioritize your well-being with comprehensive benefits, including 100% paid
employee medical premiums, company profit-sharing plan, and flexible work
arrangements.

If you
are looking for a rewarding career that combines technical prowess and
outstanding customer service, this is the opportunity you've been waiting for.
Join us and be part of a team that empowers clients worldwide with innovative
solutions and exceptional service

All submissions for open
positions should be received through Yardi's applicant portal, accessed from
Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*lh

Login to apply

Back to explore jobs

More like this

  • Associate Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems, Inc. Full time

    Join Yardi as our new Associate Technical Account Manager (ATAM) and play a pivotal role in reshaping the Senior Living sector We're on the hunt for a tech enthusiast, preferably with electronic health record (EHR) experience, who's passionate about delivering exceptional customer service. In this role, you'll be the go-to expert for troubleshooting and...

  • Associate Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems Full time

    Join Yardi as our new Associate Technical Account Manager (ATAM) and play a pivotal role in reshaping the Senior Living sector! We're on the hunt for a tech enthusiast, preferably with electronic health record (EHR) experience, who's passionate about delivering exceptional customer service. In this role, you'll be the go-to expert for troubleshooting and...

  • Associate Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems, Inc. Full time

    Join Yardi as our new Associate Technical Account Manager (ATAM) and play a pivotal role in reshaping the Senior Living sector We're on the hunt for a tech enthusiast, preferably with electronic health record (EHR) experience, who's passionate about delivering exceptional customer service. In this role, you'll be the go-to expert for troubleshooting and...

  • Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems, Inc. Full time

    Technical Account Manager Boise, ID About the Role: Are you an individual with a robust technical and skilled nursing experience coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager (TAM) and help revolutionize senior living through Yardi's comprehensive EHR product suite. In this role, you'll partner with clients...

  • Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems, Inc. Full time

    Technical Account Manager Boise, ID About the Role: Are you an individual with a robust technical and skilled nursing experience coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager (TAM) and help revolutionize senior living through Yardi's comprehensive EHR product suite. In this role, you'll partner with clients...

  • Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems Full time

    About the Role: Are you an individual with a robust technical and skilled nursing experience coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager (TAM) and help revolutionize senior living through Yardi's comprehensive EHR product suite. In this role, you'll partner with clients to provide consultative guidance,...

  • Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems Full time

    About the Role: Are you an individual with a robust technical and skilled nursing experience coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager (TAM) and help revolutionize senior living through Yardi's comprehensive EHR product suite. In this role, you'll partner with clients to provide consultative guidance,...

  • Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems Full time

    About the Role: Are you an individual with a robust technical and skilled nursing experience coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager (TAM) and help revolutionize senior living through Yardi's comprehensive EHR product suite. In this role, you'll partner with clients to provide consultative guidance,...

  • Technical Account Manager

    2 weeks ago

    Boise, United States Yardi Systems Full time

    About the Role: Are you an individual with a robust technical and skilled nursing experience coupled with a dedicated customer-service orientation? Join Yardi as a Technical Account Manager (TAM) and help revolutionize senior living through Yardi's comprehensive EHR product suite. In this role, you'll partner with clients to provide consultative guidance,...

  • Strategic Account Manager

    3 weeks ago

    Boise, Idaho, United States GCG Full time

    Job SummaryWe are seeking a highly skilled Strategic Account Manager to join our team at GCG. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the utility-scale solar market.Key Responsibilities Drive continued revenue growth for Paige's Renewables division Engage and enhance existing...

  • Account Manager

    3 months ago

    Boise, United States Custom Mechanical Solutions, LLC Full time

    Account Manager Job DescriptionThe Account Manager is responsible for developing long-term customer relationships and maximizing account penetration and customer retention with contractor and consulting engineer accounts. Promotes CMS products and services by providing technical solutions to the customer's business and operational needs as well as...

  • IT Account Manager

    4 weeks ago

    Boise, Idaho, United States Fisher's Technology Full time

    Fisher's TechnologyWe're a leading technology provider in Montana, Idaho, Utah, and Washington, dedicated to helping businesses perform at their best. Our mission is to make our customers extremely happy through technology offerings and services that maximize business efficiency and performance.Job SummaryWe're seeking a highly motivated and results-driven...

  • Technical Support Associate

    4 weeks ago

    Boise, United States The Housing Company Full time

    Job Responsibilities:Diagnose and troubleshoot technical issues including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution within agreed time limitsResearch and identify solutions to software and hardware issuesHandson experience with...

  • Technical Support Associate

    4 weeks ago

    Boise, United States The Housing Company Full time

    Job Responsibilities:Diagnose and troubleshoot technical issues including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution within agreed time limitsResearch and identify solutions to software and hardware issuesHandson experience with...

  • Sr Account Manager

    2 months ago

    Boise, United States Photronics Full time

    Photomask Sr Sales Account ManagerPhotronics Inc.Established in 1969Largest Global Photomask SupplierReputation of Service ExcellenceDepartment of Defense TrustedOur People Make the DifferenceJoin our family and grow with us!Photronics Inc, is looking for a Sr Account Manager to help maintain and grow our business with our customers. The Account Manager...

  • Senior Accounting Manager

    3 weeks ago

    Boise, Idaho, United States St. Luke's Health System Full time

    Senior Accounting Manager Job DescriptionSt. Luke's Health System in Boise, ID is seeking a Senior Accounting Manager to oversee various aspects of the accounting and reporting processes. This role requires strong leadership skills, technical expertise in accounting principles, and the ability to coordinate effectively with cross-functional teams.Lead the...

  • Senior Technical Project Manager

    3 weeks ago

    Boise, Idaho, United States Pacific Northwest National Laboratory Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Project Manager to join our team at Pacific Northwest National Laboratory. As a key member of our organization, you will be responsible for leading strategic initiatives and managing complex projects to drive business growth and innovation.Key ResponsibilitiesManage large projects with significant...

  • Senior Account Manager

    4 weeks ago

    Boise, Idaho, United States PHOTRONICS INC Full time

    Job DescriptionPhotronics Inc. is seeking a highly skilled Sr Account Manager to join our team. As a key member of our sales team, you will be responsible for generating sales revenues from the sale of our products and services. Your primary focus will be on developing and managing customer relationships, identifying new business opportunities, and providing...

  • Technical Customer Manager

    4 weeks ago

    Boise, Idaho, United States Micron Technology Full time

    Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.As a Technical Customer Manager for the Cloud Segment in the Compute and Networking Business Unit (CNBU), you will support Micron's Cloud and...

  • Commercial Lines Associate Account Representative

    1 week ago

    Boise, United States USI Holdings Corporation Full time

    Start Date: January 6th, 2025 General Description: Program participants receive intensive training and career development from a structured, 18-month curriculum, supported and delivered by a dedicated team of insurance educators and subject matter experts. As a new USI associate, you will gain practical experience helping local employers with their insurance...