Regional Operations Manager

Job Summary:

The Regional Operations Manager for our Northern Virginia Market will be responsible for the overall operations of the hotel properties within their portfolio, which includes responsibility for the overall results from the development and execution of strategies that will support, strengthen and grow the hotel and restaurant operations, as well as comply with brand policies and standards. The Regional Operations Manager directly oversees the General Managers within their portfolio, as well as indirectly supervises the property level staff members to meet and exceed the strategic goals of the organization. In a full-service environment or Select-service, the Regional Operations Manager is responsible for overseeing all property operations, with an emphasis on Revenue Mgmt., Guest Satisfaction, Employee retention, Sales, Marketing, F&B and overall Quality and Service of the property. Although the position is based in Williamsburg, VA, extensive travel is required. Approximately 80% of your time will be at your hotels and the remaining 20% at the office.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervise a portfolio of hotels.
Hands-on position that guides hotels in improving service standards, increasing profit, reducing costs and maintaining franchisor brand standards.
Interview, Select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards and consistent with HMP Properties Core Values.
Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests
Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
Be actively involved in sales and revenue management strategies.
Manages the Business Plan and operating budget process.
Administers company policy and procedures by directing and coordinating activities with established goals, objectives, and policy.
Responsible for mentoring, motivating direct reports to help them best manage their current responsibilities and help them grow to attain their future goals.
Manage the Human Resources of the Hotel to attract, retain and motivate team-members.
Coach and counsel, conduct performance and salary reviews, resolve problems, provide clear and open communications, discipline and terminate, as appropriate.
Be a successful leader and an effective communicator in a corporate or regional roll with measurable results in team-member satisfaction, all key financial areas, revenue generation, sales and catering, and guest satisfaction.
Effectively handle multiple tasks and adapt to changes in procedures.
Effectively work in a team-oriented atmosphere.
Understand Profit and Loss statements, budgets, accounts receivable, accounts payable, payroll, bank deposits, inventories and general accounting procedures.
Be Self-motivated and demonstrated willingness to take initiative to improve operations at properties within portfolio.
Travel frequently and for extended periods of time.
Assist GM in preparation of forecasts and reports and assist in their development.
Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, tax postings
Oversee and ensure internal audit standards are met.
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and topline revenues
REQUIRED SKILLS

Must demonstrate a high sense of urgency, hands -on, "whatever it takes" leadership style.
Must possess and demonstrate excellent analytical, proactive problem solving, and customer service skills.
Must possess and demonstrate good integrity and business judgment, team orientation, goal orientation, with high personal productivity skills.
Use effective Time management and organizational skills to be able to coordinate schedules to meet required deadlines.
Demonstrated leadership skills including creating constructive development plans with a strong ability to hold direct reports accountable.
Have excellent communication skills with owners, associates and guests; approachable, motivational, and a positive personality. Ability to present information in a professional manner, that is easy for individuals to understand and comprehend. Ability to interact effectively with all levels of personnel.
Must be able to multi-task follow through and re-prioritize well to meet deadlines.
Work well under pressure
§ Good decision-making ability/skill. That is to say that the manager must possess the ability to make good decisions in little or no time; this is basically because he/she is the link between top management and the hotels individual managers

§ Good analytical skills are required for tackling problems that may come up on a daily basis

§ Good communication skills are also of great importance for this role, in a bid to pass messages/information across all frontiers to ensure quality delivery in the company

§ Ability to work as part of a team is very important because a good ROM will work with a lot of people to be able to achieve required results; that is to say that he/she cannot basically do it alone

§ Excellent leadership skill is required of every ROM. He/she has to be able to motivate employees at all times

§ Time management skill is also very necessary for the ROM job in order to be able to beat deadlines and display efficiency

• EDUCATION and/or EXPERIENCE:

A Bachelor's degree in Hotel Management, Business Management or in any closely related field 5-10 years industry relevant experience. 5 years of experience as a hotel general manager is preferred. Multi-Unit Experience is a plus.

LANGUAGE SKILLS:

Must have developed language skills to the point to be able to:

• Read and interpret documents in English such as routine correspondence, newspapers, periodicals, journals, and manuals.

• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.

• Ability to speak effectively in English to customers and employees.

COMPUTER SKILLS: Must have sufficient computer skills that will allow the individual to be able to use, in a proficient manner, certain Company-issued software programs implemented at the hotel, including but not limited to Microsoft Office especially outlook, word and excel, Asana, Property Management Systems, M3 Accounting, Dropbox, Company-issued internet browser programs, and Company-issued electronic mail programs. [NOTE: Company-issued software programs may change from time to time; the individual is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.]

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK SCHEDULE: Work schedule for this position varies and may include working on holidays, weekends and alternate shifts based on the business needs.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.

• Must be able to change activity frequently and cope with interruptions.