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Production Support Analyst

2 months ago

Bloomfield, United States Vlink Full time

Job Description:

Monitor and troubleshoot production issues for various systems and applications

Collaborate with cross-functional teams to identify and resolve production issues

Perform root cause analysis and provide solutions to prevent future issues

Create and maintain documentation related to production issues and resolutions

Implement and maintain processes and procedures to improve production support

Provide daily, monthly and yearly reports on system usage, performance and issue status

Coordinate with development teams to ensure proper deployment and release of software and updates

Understand application code to apply emergency fixes to resolve outages if necessary

Maintain a strong and collaborative relationship with delivery teams and consuming application teams

Evaluate application performance and certify operational readiness for new installations and updates

Participate in on-call rotation and respond to production issues after business hours

Required qualifications to be successful in this role

Bachelor's Degree with at least 8+ years of experience in Production Support related role:

Solid understanding of RESTful APIs and Web Services and message formats such as JSON and XML/SOAP

Strong technical skills in Java, Python, SQL, Linux and scripting languages

Good understanding of JVM memory and Garbage collection

Ability to troubleshoot and resolve complex production issues efficiently

Excellent problem-solving and analytical skills

Effective communication skills to collaborate with cross-functional teams effectively

Experience in security concepts such as TLS, SSL certificates, authentication and authorization mechanisms

Experience with monitoring and metrics tools such as Splunk and DynaTrace