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Technical Support Associate Analyst

1 month ago

new york city bloomfield, United States ASK Consulting Full time

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


Job Title: Technical Support Associate Analyst

Location: Bloomfield, CT, Saint Louis MO

Duration: 3 Months

Pay rate: $20- 23 /hr


Job Description:

This position, you will represent the Global Experience and Identify organization under Technology Experience Services (TXS). The Technology Solution Zone is under STS, where we support all colleagues of locations where we have a brick & mortar and Virtual Zones. We work closely with all teams. The Technology Solution Zone Technical Support Analyst role will be a technical representative in the Store/Virtual Zone and will work directly with our colleagues.

  • Troubleshooting colleague hardware issues including Windows. MAC, and cellular devices
  • They will work closely with the other technicians and lead technician on a daily basis.
  • Follows up on all open tickets/issues within specified timeframe.
  • This role will work directly for the Operations Manager and will work with the Virtual and Store Leads and Greeter.
  • Provide excellent colleague support for all technology products and services.
  • Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups.
  • Work with technical staff and provide input and solutions.
  • Meet and greet colleagues to answer questions and resolve problems related to all LOBs to Client's products and services.
  • Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment.
  • Must be able to provide high level summaries to store lead when required during an incident situation and/or project updates.


Qualifications:

  • Associate degree in Computer Science or a related discipline and/or at least 1-2 years work experience in a Technology field.
  • Requires sufficient knowledge of Technology operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with colleague and other technical staff.
  • Understands colleagues issues and demonstrates empathy for the situation. Customer centricity is a must
  • Proactively translates technology into a business solution which addresses a problem expressed by the colleague and provides a resolution for our colleagues.


Education:

  • HS Diploma/GED REQUIRED, but Associate degree in Computer Science or a related discipline PREFERRED and/or at least 1-2 years work experience in a Technology field.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities


ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.