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Player Services Agent

1 month ago

Philadelphia, United States Rivers Casino Full time
Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation
Essential Job Functions:
  • Welcomes customers.
  • Responsible for executing new card sign-ups utilizing desk top computers at the Rush Rewards Center.
  • Informs members of benefits, contests and promotions.
  • Replaces lost club cards.
  • Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
  • Assists with payment of slot jackpots, ticket fills and equipment jams.
  • Repairs minor slot machine malfunctions.
  • Notifies slot technicians when machine malfunctions require technical assistance.
  • Discretionary ability to extend complementary services in accordance with the approved comp matrix.
  • Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
  • Complies with internal controls, standards and procedures.
  • Performs all other duties as assigned.
Qualifications:
  • Must be 18 years of age or older.
  • High school diploma or equivalent.
  • One or more years in a customer service environment.
  • Excellent customer service and interpersonal skills.
  • Ability to communicate with team members and guests
  • Available to work flexible shifts, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
  • Regularly required to walk, stand, see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms.
  • Frequently required to stoop and kneel.
  • Must occasionally lift up to 25 pounds.
  • Ability to work in a noisy and smoky environment