Field Support Tech

2 months ago


Des Moines, United States Syntricate Technologies Full time

Field Support Tech
Des Moines, IA
Full Time
Skills Required:

  • Someone with professional experience in an IT, computer or systems-related field.
  • Hands-on experience with network monitoring, diagnostic, and analytics tools.
  • Not required, but a plus would be a Cisco CCNA or Fortinet NSE 4 certification
  • Solid understanding of DNS, Security, IP Routing, HTTP, VPN, Email Routing, and SPAM.
  • Important to have great customer service skills as this role is client-facing
  • Comfortable doing cable runs and plugging cables as directed by remote tech
  • Effective analytical and problem-solving skills.
  • Knowledge of a variety of hardware, software, and communication technologies.
Day-to-Day Overview:
  • Setup and configure complex network environments
  • Install various network devices & services (routers, switches, firewalls, SD-WAN, QOS, and VPN)
  • Providing Level-2 support and troubleshooting network-related issues.
  • Managing projects, maintaining documentation, and liaising with vendors.
  • Meet face-to-face with clients to help assist with their issues
  • Cable runs, and plugging in cables
  • Possibly some evening working hours or weekend installs
Projects & Tasks:
  • Implementation of firewall policies and routing configurations.
  • Network device maintenance and system upgrades.
  • Participation in project scoping and technical planning.
  • Managing network device maintenance and system upgrades
  • Responding to inquiries for technical assistance and support

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