Inpatient Case Manager

Summary Job Description LOCATION: Lancaster General Hospital in Lancaster, PA HOURS: Full-time (40 hours/week). Day shift, Monday-Friday (8:00am - 4:30pm). Occasional in-house weekend coverage (2-3 weekends per year) and on call (1-2 times per year). Occasional holidays, every 2-3 years (Martin Luther King, Memorial, Independence and Labor Days only at this time) SIGN ON BONUS: $5,000 with 2 year commitment. External candidates only. Penn Medicine Lancaster General Health is recruiting for a full-time Inpatient Case Manager to join our team of dedicated unit-based Case Managers. POSITION SUMMARY: Acts as an advocate for the patient, assisting them to reach optimal function and health in an appropriate environment that would support their needs. The Case Manager functions within the full scope of practice to include the major responsibilities of the position and to extend these responsibilities beyond the episode of care to encompass coordination of care across the continuum. The Case Manager applies the processes of assessment, planning, implementation, monitoring, evaluation, and coordination of care to meet the patients’ health care needs across the continuum in collaboration with health team members, community members, to ensure safe, quality and cost effective care. ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: Conducts assessments of patient/family needs by coordinating input from all health professionals and formulating a documented plan assuring continuity of care for the rising and high risk patients. Delegates care coordination based on situation while assuming accountability for patient outcome. Supports assistive personnel; serves as a resource and holds assistive personnel accountable to complete delegated tasks. Identifies appropriate providers, facilities, external healthcare organizations throughout the continuum of care and communicates with an interdisciplinary treatment team to develop and maintain positive working relationships with patients, families and providers. Functions as a coordinator and manager of a defined health population across care setting and for multiple physicians/health care providers or health plan counterparts. Works closely with their assigned primary care department/practice to offer individualized assistance with improving and maintaining quality patient care. Coordinates care across the continuum (inpatient/outpatient/community) to assure appropriate utilization of clinical and community resources. Oversees and guides the development of multiple health partnerships to achieve a positive health effect. Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to initiatives. In conjunction with the practice team, identifies patients at risk for poor outcomes or experiencing poor coordination of services who would benefit from more intensive follow-up. Provides chronic disease and self-management education and support. SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: Assist in coordination of the development of practice parameters with the assigned departments/sections/specialties of Medical Staff. Identifies professional needs to maintain expertise and keep current with health care trends, both clinical and financial. Serves on committees and actively participates in department staff meetings and performance improvement activities, using the gained knowledge through lean six-sigma training. Helps in identification of best methods to transmit case management plan to all points of care provided in the health care system, and county social service agencies. Actively engages in educational activities with Medical Students and Residents. Participates in the on-call responsibilities for this position as required. Other duties as assigned. JOB REQUIREMENTS MINIMUM REQUIRED QUALIFICATIONS: RN or Social Worker is required for this role, with specific requirements being one of the following: RN: Current licensure as a Registered Nurse, issued by the Pennsylvania Board of Nursing. Bachelor’s degree in Nursing (BSN) or a related health care degree is required OR RN with at least ten (10) years acute/subacute care or CM experience. Social Worker: Master’s degree in Social Work (MSW) or a Bachelor's degree in Social Work (BSW) with a Master's degree (MS) in Human Services from an accredited school or program OR Bachelor’s degree in Social Work with ten (10) years relevant experience. Three (3) years of acute care nursing or social work experience. Excellent verbal and written communication skills. Excellent customer service skills. Proven informal leadership skills. Ability to work independently, setting priorities to coordinate care plans efficiently. Ability to work effectively in a fast-paced team environment. Highly organized and detail-oriented with the ability to perform multiple tasks simultaneously. Effective behavioral and educational strategies, including, but not limited to: motivational interviewing, teach-back method and self-management support. One (1) year experience in case coordination and planning as well as experience in project implementation and execution. Demonstrated experience successfully working among multi-disciplinary teams. PREFERRED QUALIFICATIONS: Five (5) years of case management experience. Case Management certification (ACM/CCM) within 3 years. Current Licensure as a RN, issued by the Pennsylvania Board of Nursing. Bachelor’s degree in Nursing (BSN). Knowledge of utilization review or managed care. Care management experience in a managed care setting. Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely. #LI-LJ1 Benefits At A Glance: PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees: 100% Tuition Assistance at The Pennsylvania College of Health Sciences Paid Time Off and Paid Holidays Shift, Weekend and On-Call Differentials Health, Dental and Vision Coverage Short-Term and Long-Term Disability Retirement Savings Account with Company Matching Child Care Subsidies Onsite Gym and Fitness Classes Disclaimer PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means. PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system. Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.