Business Systems Analyst 3

POSITION RESPONSIBILITIES

Note: All official drafts, documents, and recommendations, as listed below, must be reviewed, finalized, and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so.

General:

Develop / draft, recommend and document BPA management-approved processes and procedures and identify process improvements to support NERC /WECC mandatory Reliability standards.

Develop / draft and recommend internal TPR training curriculum and materials; and conduct training, utilizing BPA management-approved training materials.

Perform review and verification of compliance with regulations from FISMA (Federal Information Security Modernization Act), DOE (Department of Energy), WECC (Western Electricity Coordinating Council), NERC (North American Electric Reliability Corporation), and FERC (Federal Energy Regulatory Commission); as well as performing audit preparation for the regulatory bodies and internal (CG) audits.

Provide draft narratives for various compliance driven data requests.

Arrange, facilitate / conduct, and document team meetings; provide operational updates on assigned work products; provide status updates to BPA management as requested.

Create Word documents, Excel spreadsheets, Power Point presentations, Visio flowcharts and MS Project input in support of business requirement definition and specification development.

Data Integration and Stewardship:

Provide quality data management, process controls, and data stewardship. Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

Evaluate information gathered from multiple sources, work with management to facilitate the resolution of conflicting priorities and assist management with building consensus among internal stakeholders.

Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs; incorporate findings and insights into project and change management plans, decision-making information and recommendations, and other project considerations as appropriate.

Implement or augment data recording processes and tools to provide availability and retrievability of data consistent with business and compliance needs.

Draft, maintain, and provide technical documentation recommendations to support system requirements, system design, system security measures, and operational manuals.

Proactively communicate with a wide variety of technical and business experts in both individual and group settings including shepherding and navigating conflict resolution.

Confer with system users to document and resolve existing system issues and problems.

Support organization change process and configuration management efforts by:

Performing system modeling and configuration system baselines.

Defining, developing, and documenting new management-approved processes and procedures.

Supporting process and procedure roll-out by assisting with communications, arranging, and facilitating any necessary meetings or training sessions, and drafting related materials.

Develop and present recommendations and supporting analysis for management decision-making efforts as requested.

Prepare technical reports, documents, studies, and system documentation as required.

Work with Information Systems to support data analysis, conversion, data manipulation, and editing of data and associated attributes.

Work with Information Systems programming languages (python) to support and develop automated solutions for data management and applications.

Support BPA facility rating applications that consume and provide data.

Utilize a variety of data types, themes, and management styles of data in enterprise and workgroup databases.

Perform system troubleshooting and data analysis to correct and resolve data problems or issues.

Consult with customer product owners to identify and document system and data requirements.

Develop business documents and artifacts, such as training documentation, test plans, desk procedures, process designs, etc., to validate compliance.

Develop tools and approaches to support and audit data management activities.

Configuration Management:

Assist in Configuration Management planning NERC compliance activities by gathering requirements as requested by manager.

Work with system subject matter experts (SMEs) to define identification and baseline requirements for Configuration Compliance items.

Distinguish key interactions and connectives among Transmission Field, Engineering, and the Planning organizations' technical processes; identify solutions involving hardware, networks, security, and compliance reporting.

Monitor system performance to alert BPA manager or SME where adjustments may be needed or where changes may be needed in the future.

Process and Controls Support:

Support the development of necessary documentation to provide reporting and audit requirements, including arranging and facilitating meetings with applicable Subject Matter Experts (SMEs) to solicit, gather and compile report information and/or audit artifacts; validate data as accurate and adequate; submit for review by BPA management or the reliability standards owner (RSO).

Develop / draft new or revise existing processes and procedures, as required by changes; recommend new or revised processes and procedures, submitting for review by BPA management; finalize documentation for management-approved processes and procedures.

Communicate process and procedural changes to applicable parties, providing training or additional explanation as needed or requested. This may require arranging and facilitating meetings to introduce new or revised materials.

Change Management (CM):

Assist BPA management with focus on the people-side of change, including changes to business processes, systems and technology, job roles and skills, and organizational structures.

Develop, draft, and deliver process and systems training to impacted personnel as requested. Develop and recommend change management plans that minimize employee resistance, maximize employee engagement, and empower senior management as change sponsors.

Collaborate with BPA manager, stakeholders, project teams, and/or other parties as assigned to create, draft, and recommend a comprehensive communication strategy; assist with management-approved implementation activities as requested. Provide expertise and assistance to BPA managers and Project Managers (PMs) to validate quality deliverables on a wide range of communication mediums and topics.

Collaborate with other CM Specialists to share best practices, provide recommendations, and assistance on critical needs, and coordinate on Transmission-wide initiatives.

Develop / draft plans and recommend operations' schedules, staffing requirements, and resource allocations for projects.

Document detailed programs while applying applicable standards to all products.

Identify and recommend training needs and include major areas of uncertainty in approach, methodology, or interpretation, and evaluation processes resulting from such elements as continuing changes in program, technological developments, unknown phenomena, or conflicting requirements.

Assist BPA management with implementing a Training Plan that successfully allows the user community to use the new or upgraded system efficiently and effectively. Audience/user community may include internal and external customers/users.

Prepare / draft and recommend program presentations, in-house and client training, and functional education; arrange, conduct, and facilitate management-approved presentations and training sessions.

As requested, develop technical system concepts and designs to support proposal development and position papers.

Develop, draft, and recommend a variety of training materials (data management, process changes, change management approaches, etc.,); provide, facilitate, and conduct BPA-approved training as requested.

REQUIREMENTS

Education & Corresponding Experience (required on matrix)

A degree in information technology, technical management, operations management, information management, Business Systems, Computer Science or a directly-related technical discipline is required.

8 years of experience is required with an applicable bachelor's degree.

10 years of experience is required with an applicable associate degree.

12 years of experience is required without a degree or applicable degree.

Experience should be consistent with the specific requirements of business systems analysis and progressively more technical in nature.

Required Technical Skills & Experience (required on matrix)

Must possess technical interviewing skills:

Functional/process interviewing skills in the technology environment.

Ability to facilitate groups through process design and requirements gathering sessions.

Strong technical writing and the ability to present information in various forms such as textual, graphical, and statistical.

Experience developing and using data reporting tools based in Excel, Access, PowerBI, or similar.

Strong analytical thinking, critical thinking .

Demonstrated knowledge of regulatory compliance documentation and evidence for the energy industry.

Demonstrated ability to effectively communicate with highly technical people and lead requirements definition and requirements workshops.

Proficient in communication, facilitation, and negotiation with stakeholder groups.

Strong analytical skills in analyzing, defining, and documenting business areas, functions, problems, business needs, and opportunities for improvement.

Demonstrated experience with Engineering Requirements, Business Process Improvements, Metrics and Reporting.

Ability to ramp up quickly working with business SMEs to document system requirements in support of compliance business processes.

Preferred Skills & Experience (optional on matrix)

Demonstrated knowledge of regulatory compliance documentation and evidence for the energy industry.

Familiarity with the NERC Reliability Standards and documentation requirements.

Familiarity with ANSI/EIA 649 "National Consensus Standard for Configuration Management".

Strong analytical and critical thinking skills.

Experience working in an application development or other IT environment.

Experience developing scripts in python.

Experience working with SQL and developing in Transitional SQL.

Additional Requirements (not required on matrix)
Valid U.S. Driver's License is required.