Retail Sales Representative

3 weeks ago


Vienna, Virginia, United States Pella Mid-Atlantic Full time

Pella Mid-Atlantic is seeking a skilled Sales Consultant to join our team. As a Sales Consultant, you will be responsible for presenting the Pella Promise to homeowners and achieving individual sales goals through assertive and compelling presentations.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to quickly earn trust and credibility with customers. You will be skilled at relating to a variety of customers, balancing poise and integrity with a service mentality.

The Sales Consultant will be responsible for:

  • Presenting the Pella Promise to homeowners
  • Achieving individual sales goals through assertive and compelling presentations
  • Understanding customer wants and needs, and translating Pella product offerings to match
  • Striving for a first-time close and planning for effective follow-up
  • Proactively seeking out new referrals through customer relationship networking

Pella Mid-Atlantic is a world-class company that is passionate about what we do. We are looking for motivated, caring, and driven individuals who share our passion for delivering exceptional customer experiences.

The Sales Consultant will be a key member of our team, working collaboratively with Pella team members and customers to achieve sales and customer satisfaction goals. If you are a skilled sales professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Achieving individual sales and customer satisfaction goals and objectives
  • Effectively presenting Pella solutions to customers by executing the Pella Retail Sales Process during the in-home consultation
  • Striving to close the sale during all customer interactions
  • Ensuring quotes and orders are accurate following company sales process
  • Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues
  • Maintaining exceptional level of expertise of products/services relating to Pella's customers, as well as staying abreast of the competitive landscape
  • Conducting after-sale follow-up with customers and developing lead and referral generation
  • Actively representing Pella at company-sponsored events, invitations to discuss and/or present Pella products, and/or home shows
  • Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers

Skills/Knowledge:

  • Able to quickly earn trust and credibility with customers
  • Provide superb customer service and generate referrals from one customer to others
  • Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
  • Able to negotiate, build value and address objections towards closing a sale
  • Works collaboratively with Pella team members and customers
  • Enjoys working in fast-paced environment with a high sense of urgency
  • Able to grasp technical concepts related to general construction
  • Strong problem-solving skills
  • Energized by meeting and engaging new people, skilled networker
  • Demonstrates confidence balanced with humility
  • Tenacious, able to persevere through sales challenges and setbacks
  • Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
  • Excellent influencer- can sell something new, shift paradigms, conveys the value proposition
  • Seeks out internal experts and utilizes their knowledge
  • Adaptable to changing processes and priorities
  • Works well without close supervision but always keeps their manager informed.
  • Focused on details and follow through
  • Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications

Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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