Help Desk Technician

7 days ago

New Holland, United States Good's Technology Services Full time

Help Desk Technician - Point of Sale Software

New Holland, PA

Do you love interacting with people? Do you enjoy helping people understand technical computer software?

  • Receive on-the-job training to provide computer and software support for our customers
  • Discuss software needs with customers and collect preliminary information
  • Travel out-of-state to customer sites to install & configure StoreLIVE POS software, computerized hardware, and scales
  • Deliver superior customer service
  • Train & educate store employees on the newly installed software
  • Provide technical support and troubleshooting on any software or hardware issues
  • Enjoy a wholesome & positive work environment and a healthy work-life balance

Good's Technology Services, a sister company to Good's Store, wants to expand its team with a Help Desk Technician-Point of Sale Software to support, service, and install products and software for our outside customers. We are passionate about providing retailers across Northern America with an effective software and hardware solution.

If you are personable, friendly, and have a background or interest in IT and customer service, we'd love to consider you for our team.

Our Ideal Help Desk Technician:

  • Experience: 1+ years of customer-facing experience is required; a background or interest in IT. We are willing to provide on-the-job training for the right person.
  • Tech Savvy: Must have basic computer skills, including Microsoft Office Suite. Intermediate Excel skills are a plus.
  • Hungry: Someone excited to learn and is willing to ask for help when needed.
  • Communicator: You must be able to explain technical concepts to customers with various levels of technical knowledge, both verbally and in writing.
  • Analytical & Problem-Solver: Can troubleshoot technology live, over the phone, or in person.
  • Personable & Friendly: Able to educate and guide customers through technological issues with patience; enjoys working with people and being part of a team.
  • Self-Reliant: Committed to taking responsibility & ownership for your work; ambitious & hardworking; able to work with minimal supervision.
  • Active: Able to bend, kneel, stand for extended periods, and lift up to 50 lbs.

What we offer our Help Desk Technician:

  • $25-$30/hour
  • On-the-job training for the right person
  • Health Insurance
  • Paid vacation & holidays
  • 401K
  • Educational Assistance
  • Profit Sharing plan
  • Employee discount on purchases at Good's Store, Inc.
  • Employer covers all travel
  • Company van or mileage reimbursement
  • A start-up company that works with other small, family-owned businesses and provides a relaxed, Christian work environment

To Apply

If you want to join our growing team, please submit your resume in M.S. Word or PDF format.

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