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Case Administrator
4 weeks ago
Description
We are actively recruiting for a Case Administrator/Paralegal to provide administrative support to clients and their attorneys on arbitration and mediation cases. This is a hybrid position with a starting annual salary range of $48,000 to $53,000 and an incentive opportunity targeting 7.5%. The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits. RESPONSIBILITIES- Assists in administering arbitration and mediation cases; communicates regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter; performs scheduling and other administrative tasks.
- Understands and applies respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies; interprets and determines their appropriate application to assigned cases.
- Maintains and updates case files, records, and documents in the online case management system (PRISM).
- Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
- Assists in coordinating, initiating, and administering conference calls and video conferences.
- Applies correct case fee schedules; accurately calculates and allocates billings/cancellations based on fee schedules and contractual agreements; explains fee calculations and billing processes to customers.
- Prepares and sends electronic and written communications to parties, party attorneys, and arbitrators and mediators.
- Proactively identifies case management issues and informs management; takes appropriate action to resolve them as appropriate.
- Responds to inquiries from clients, client representatives, and panelists in a timely and courteous manner; assists managers with informing and educating clients and client representatives on ADR processes.
- Provides feedback to management regarding interaction with arbitrators and mediators.
- Demonstrates regular, reliable, and predictable job attendance.
- Attends on-site and in-person meetings and training sessions.
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