Sr Program Manager

4 weeks ago

San Antonio, United States H-E-B Grocery Full time
Responsibilities

H-E-B is a 115-year-old grocery retailer, but we're a leading innovator in technology. Recently, we've been investing in our customers' digital experience, using the best available technologies to deliver modern engagement, reliability, and scalability to meet their needs.

As a Senior Program Manager, you'll provide strategic guidance to project teams as you organize and coordinate one or more programs, manage vendor relationships, and oversee operations progress, ensuring delivery of successful program outcomes.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... skills to manage and influence stakeholders?
HEAD FOR BUSINESS... ability to extract the right information from the right people to keep programs aligned with strategy and vision?
PASSION FOR RESULTS... drive to develop well-defined and optimized operational environments, and work and continuous improvement?

We're looking for someone who:
- explores, validates, and executes with no pre-defined solutions
- makes independent decisions in ambiguous and complex areas based on analysis, experience, and judgment

What is the work?
Management / Project Management / Strategy:
- Provides innovative / creative input to business strategy from ground zero; ensures solutions that satisfy enterprise-wide end-to-end business needs, in a combination of people, process, and / or technology
- Addresses strategic goals / problems identified by the business that result in business value; decides on suitable strategies and objectives
- Creates / maintains processes and standards; resolves program higher-scope issues
- Serves as dedicated owner of several related programs; participates in all aspects of assigned programs, including planning, budgeting, and staffing; analyzes program effectiveness; defines / tracks program success metrics
- Creates / maintains program solution and roadmap
- Ensures / accountable for program success from top to bottom while in development, successful roll-out to all users, and ongoing improvement of program
- Focuses on program continuous improvement as business evolves
- Serves as SME with a keen understanding of market trends, potential solutions, and impacts to other areas of the organization; flexes existing processes to maximize outcomes; identifies critical risks and dependencies; anticipates / resolves critical team issues with little escalation
- Collaborates with stakeholders company-wide (e.g., Engineers, Designers, Digital Technology, and business leaders) Merchandising, Supply Chain, Marketing, Engineering, Finance & Accounting, Store Operations) to understand business needs end-to-end, and to ensure program evolves
- Manages product / program stakeholders across entire business; leads / evaluates Project Managers and other staff; manages / leads team to achieve velocity, quality and morale; ensures team consistently meets committed deadlines; serves as a trusted mentor and guide
- Accesses / organizes data; builds analyses to understand financial impact of business needs, proposed solutions
- Establishes / ensures standardized PM reporting; prepares reports for program directors

What is your background?
- A related degree or comparable formal training, certification, or work experience
- 5+ years of experience as a Program Manager, or experience managing 10-15 medium to complex projects
- 5+ years of experience leading / influencing others in developing and aligning on vision and strategy
- Experience leading cross-functional technical teams

Do you have what it takes to be a fit as a Senior Program Manager at H-E-B?
- Comprehensive knowledge of performance / process evaluation, change management, project / program management principles and methods, and MS Office
- Working knowledge of program / project management software (Basecamp, MS Project, etc.), digital marketing
- Advanced project management skills
- Advanced leadership and management skills
- Advanced analytical and problem-solving skills
- Strong Agile / Scrum skills
- Strong negotiating and influencing skills
- Strong verbal / written communication skills
- Ability to manage multiple, simultaneous priorities and shift focus between projects
- Ability to build / maintain collaborative relationships
- Ability to analyze meaningful content or data and measure impact metrics related to program effectiveness
- Ability to execute on strategy and track progress against goals
- Ability to develop and mentor others

Can you...
- Work collaboratively in a fast-paced, deadline-driven environment
- Work extended hours

08-2020

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