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Member Experience Representative

2 months ago

Nashville, United States Daily Wire Full time
You're not applying for just another job. Or some cush 9 to 5. You're applying to enter the battleground of ideas. To roll with a pride who never backs down. Sound fun? Then ditch the herd. Join the lions.

POSITION SUMMARY

The Member Experience Representative is the frontline champion for our loyal members, ensuring their experience with our digital and consumer products is outstanding. They answer calls, provide in-depth product information about DailyWire+, Bentkey, Jeremy's Razors, and more, all while helping our members by being informative, empathetic, and eager to solve problems quickly.

PRIMARY RESPONSIBILITIES

Be a Problem-Solver

Think fast, find answers, and respond rapidly to member issues with a polite, empathetic, and professional manner.

Become an Expert

Deeply understand all our products (DailyWire+, Bentkey, and our consumer products) to offer accurate guidance and troubleshooting.

Embrace the Upsell

Identify opportunities to upsell and cross-sell memberships or products that add value for our members.

Master the Channels

Answer and manage incoming calls, emails, and chats with ease.

Be a Knowledge Seeker

Memorize, recall, or research answers quickly to provide exceptional customer care.

Focus on the Member

Assess their needs and provide the correct answers, path, troubleshooting, or method for a positive experience.

Be a Process Pro

Learn and follow all customer service procedures and policies.

Aim for the Win

Strive to meet and exceed personal and team targets, goals, and quotas.

Seek Resolution

Challenge yourself to find unique solutions where obvious ones don't exist. Using policies as a shortcut isn't good enough.

Stay Organized

Record, organize and file customer interactions and profile/account changes meticulously.

Other Duties as Assigned

Additional functions and requirements may be assigned by supervisors as deemed appropriate.

REQUIRED EDUCATION/EXPERIENCE/SKILLS/COMPETENCIES

Education

At minimum a High School Diploma or GED.

Demonstrated Skills/Abilities/Competencies

• Previous experience in customer support, client services, sales, or a related field is a definite plus.

• Excellent communication skills - you're a pro at phone conversations and real-time chat interactions. Exemplary written communication is a must.

• Above average computer skills and experience with tracking/recording call information, filing documents, or updating customer profiles/accounts.

• Master multi-tasker. Able to concentrate on multiple problems at once.

• Time management pro. Excellent time management and prioritization skills.

• Active listening skills. You can answer the phone, listen actively, relay information, and type basic information simultaneously.

• Customer-focused You're all about delivering positive customer experiences and finding resolutions.

• KPI Chaser You're driven to maintain KPIs and are unsatisfied being average

PLEASE NOTE: The Member Experience Representative position entails a rotating work schedule with shifts that fall between 6:30am and 7pm CT Monday-Friday, and potential Saturday shifts from 8am-5pm CT. Availability to work a rotating schedule within these hours is required for consideration for this position. Thank you

$20 - $20 an hour

Reports to: Member Experience Lead

Start date: Immediate

Employment type: Full-time; Non-Exempt

Compensation: Dependent upon experience

Benefits: Health insurance options (medical through Blue Cross Blue Shield; dental and vision through Guardian); Paid Time Off; 401k (5% match)

To learn more about Daily Wire, please visit the following Daily Wire Facebook and YouTube page links:

Daily Wire Facebook

Daily Wire YouTube

PragerU

Not every company kicks off in a garage and expands into one of America's fastest-growing conservative media outlets for news, opinion, and entertainment - but then again, no other company is the Daily Wire.

Built from the ground up by Ben Shapiro and Jeremy Boreing, the Daily Wire started as a side gig and morphed into a political news and commentary powerhouse in just 6 short years. Now, the Daily Wire is producing entertainment content, investigative journalism, and, of course, multiple chart-topping podcasts. Our team is constantly moving, innovating and growing. We adapt to any and all obstacles with a team of creative geniuses that are all aligned in creating unparalleled content that provides a voice for facts and for freedom. We don't just echo whatever's trending - we set trends. When you join the Daily Wire team, your finger isn't just on the pulse. From The Ben Shapiro Show to Matt Walsh, and to the newsroom of some of America's most influential writers, you are the pulse. And if that interests you, we're all ears.

Daily Wire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please Note: Daily Wire participates in E-Verify and performs background checks on all new hires. We will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS), with information from each new employee's form I-9 to confirm work authorization. Thank you

CALIFORNIA APPLICANT PRIVACY NOTICE