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IVR BOT Software Engineer

2 months ago

Draper, United States Onward Search Full time

Onward Search is unable to support 1099 / Corp-to-Corp or Independent Contractor arrangements at this time. All contractors will be paid as W2 employees.

Responsibilities

Provide technical expertise in all aspect of building and supporting Conversational IVRs (Integrated Voice Response)

Develop sophisticated IVR BOTs and coordinate development tasks with other teammates.

Work with PM and User experience design teams to create innovative product solutions to meet business objectives

Collaborate with architects, engineers, QA and Operations teams to design and develop strategic and tactical solutions

Responsible for contributing to technical planning, integration with telephony and CTI, systems analysis, design, development, unit/integration testing and support-maintenance

Integrate with Web services for fulfillment

Design with reusable components for both IVR and Chat bots

Work with multifaceted agile teams

Implement working prototypes for testing new ideas

Communicate with technical and non-technical audiences

Qualifications

10+ years of experience in IVR application development

2+ years of experience in BOT development for voice applications in Kore.ai, Google Dialog flow, Nuance Mix, RASA or any popular Conversational IVR platform

Experience with Genesys cloud is desired

Knowledge of Core Java, Servlets, JSP, Web-Services, REST based micro-services, Spring framework, Spring Core, Spring Boot, JAVA/J2EE.

Experience using Git, Jenkins, Jira, and Confluence

Hand on experience with agile and scrum development methodologies.

Experience in automated testing desired.

Experience in NLP (Natural Language Processing) & NLU (Natural Language Understanding), ML (Machine Learning), Conversational AI