Guest Service Agent

2 weeks ago

San Antonio, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

At the Hilton Garden Inn San Antonio Downtown we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn San Antonio Downtown can mean for you

Overview

A Guest Service Agent (GSA) at a hotel plays a critical role in ensuring a positive and memorable experience for guests. Their primary responsibility is to provide exceptional customer service and assist guests with their needs and inquiries. Below is a typical job description for a Guest Service Agent at a hotel:

**Job Title:** Guest Service Agent

**Job Summary:**

The Guest Service Agent is the first point of contact for hotel guests and is responsible for providing excellent customer service, assisting with guest inquiries and requests, and ensuring a smooth and enjoyable stay for all visitors. This position requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced and dynamic hospitality environment.

**Key Responsibilities:**

1. **Guest Check-In and Check-Out:**

- Welcome guests to the hotel in a warm and friendly manner.

- Handle guest check-ins and check-outs efficiently and accurately.

- Verify guest information, assign rooms, and issue room keys.

2. **Guest Services:**

- Address guest inquiries, concerns, and requests promptly and professionally.

- Provide information about hotel facilities, services, and local attractions.

- Arrange transportation, tours, and reservations as needed.

3. **Reservations and Registration:**

- Assist guests with making reservations, both in person and over the phone.

- Maintain accurate guest registration and billing information.

4. **Payment Processing:**

- Handle cash, credit card, and other payment transactions accurately.

- Balance cash drawer at the beginning and end of each shift.

5. **Security and Safety:**

- Follow security protocols and ensure the safety of guests and their belongings.

- Report any suspicious activity or incidents to the appropriate authorities.

6. **Communication:**

- Maintain open and effective communication with other hotel departments.

- Relay important guest information to relevant teams (e.g., housekeeping, maintenance).

7. **Guest Relations:**

- Build and maintain positive relationships with guests to enhance their overall experience.

- Resolve guest complaints and issues in a professional and efficient manner.

8. **Administrative Duties:**

- Keep accurate records of guest interactions and transactions.

- Assist with administrative tasks such as filing, data entry, and preparing reports.

9. **Lobby and Front Desk Maintenance:**

- Ensure the lobby and front desk area are clean, organized, and presentable at all times.

- Restock brochures, maps, and other guest information materials.

Qualifications

**Qualifications:**

- High school diploma or equivalent; some college coursework in hospitality or related field preferred.

- Previous experience in a customer service or hospitality role is a plus.

- Proficiency in using hotel management software and basic computer skills.

- Strong communication, interpersonal, and problem-solving skills.

- Excellent organizational and time management abilities.

- Ability to work effectively in a fast-paced, team-oriented environment.

- Knowledge of local attractions and amenities is an advantage.

- Flexibility to work shifts, including nights, weekends, and holidays.

A Guest Service Agent is a crucial part of a hotel's success, as they are often the face of the establishment and the first point of contact for guests. Their ability to provide exceptional service and create a welcoming atmosphere significantly contributes to guest satisfaction and the overall reputation of the hotel.

Sign On Bonus $400

  • Guest Service Agent

    4 weeks ago

    San Antonio, United States Hilton Garden Inn San Antonio Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Service Agent

    5 days ago

    San Antonio, United States Hilton Garden Inn San Antonio Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Service Agent

    4 weeks ago

    San Antonio, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Guest Service Agent

    5 days ago

    San Antonio, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsSan Antonio, TX time typeFull time posted onPosted Today job requisition idR11820 Property Location: 95 NE Loop 410 - San Antonio, Texas 78216**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters....

  • Guest Service Agent

    7 days ago

    San Antonio, United States HRI Properties Full time

    JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES • Arrive at scheduled start time in appropriate uniform and ready for work. • Provide prompt service and actively seek opportunities to drive...

  • Guest Service Agent

    6 days ago

    San Antonio, United States Drury Hotels Full time

    Property Location: 91 N.E. Loop 410 - San Antonio, Texas 78216 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...

  • Guest Service Agent/ Night Auditor

    1 month ago

    San Antonio, United States Nexgen Hospitality IV LLC Full time

    Job DescriptionJob DescriptionGuest Service Agents are responsible for ensuring that every customer who visits our hotel has a wonderful experience from the moment they walk in, to the time they leave. A successful candidate for this position will be a creative problem-solver, comfortable engaging with customers and passionate about delivering an exceptional...

  • Guest Service Agent

    3 days ago

    San Diego, United States Park Hyatt Aviara Full time

    **Guest Service Agent** Hyatt House Hyatt House San Diego/Sorrento Mesa CA - San Diego Guest Services Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis Req ID: SAN026897 Share Guest Service Agent via Email **Summary** HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a...

  • Guest Service Agent

    3 weeks ago

    San Antonio, United States Drury Hotels Company, LLC Full time

    Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manne Guest Service, Stone, Agent, Service, Guest, Retail, Hotel

  • Guest Service Agent

    3 weeks ago

    San Mateo, United States Hersha Hospitality Management, LP Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Immediately Guest Service, Agent, Service, Hotel, Guest, Sales Coordinator, Retail

  • Guest Service Agent

    3 weeks ago

    San Antonio, United States Drury Hotels Company, LLC Full time

    Property Location:105 South St. Mary's Street - San Antonio, Texas 78205 Guest Service, Hotel, Agent, Service, Guest, Retail

  • Guest Service Agent

    12 hours ago

    San Jose, United States Signia by Hilton San Jose Full time

    DescriptionAre you a natural with people? Have excellent customer service and problem-solving skills?  As the Guest Services Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing?As a Guest...

  • Guest Service Agent 12.00 per hour

    2 days ago

    San Antonio, United States Wyndham Hotels & Resorts Full time

    ** Guest Service Agent 12.00 per hour** Location: San Antonio, TX, US, 78205 Property Name: La Quinta by Wyndham San Antonio - Riverwalk Req Id: 15543 **?Were offering a limited-time sign-on bonus for new team members who are dedicated to providing an exceptional guest experience. Apply today, join our team, and you can be eligible to earn up to $600!** La...

  • Guest Service Agent

    6 days ago

    San Antonio, United States Drury Hotels Full time

    Property Location: 105 South St. Mary's Street - San Antonio, Texas 78205 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much....

  • Guest Service Agent

    4 hours ago

    San Jose, California, United States Signia by Hilton San Jose Full time

    Are you a natural with people? Have excellent customer service and problem-solving skills? As the Guest Services Agent you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing?As a Guest Services...

  • Guest Service Agent

    2 weeks ago

    San Jose, California, United States Signia by Hilton San Jose Full time

    The beautiful Signia by Hilton San Jose is conveniently located in the heart of Downtown San Jose by the Convention Center. Here you find great perks such as complimentary shift meals and room discounts for you and your family at Hilton hotels We are hiring a Part Time Guest Service Agent to join our front office team, apply today Shift Pattern: Varying,...

  • Guest Service Agent

    2 weeks ago

    South San Francisco, California, United States Embassy Suites by Hilton San Francisco Airport Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards:...

  • Guest Service Agent

    5 days ago

    San Antonio, United States Drury Hotels Company, LLC Full time

    Property Location: 105 South St. Mary's Street - San Antonio, Texas 78205 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as...

  • Guest Service Agent

    3 weeks ago

    San Francisco, United States Sage Hospitality Group, LLC Full time

    Our Guest Service Agents are responsible for responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. In addition they will respond to telephone and in-per Guest Service, Hotel, Agent, Customer Service, Guest, High School, Retail

  • Guest Service Agent

    3 weeks ago

    San Francisco, United States Sage Hospitality Group, LLC Full time

    Our Guest Service Agents respond in a professional and courteous manner to arriving, departing and in-house guests and VIP's by providing accurate and timely information and services. They respond to telephone and in-person inquiries regarding reserv Guest Service, Hotel, Agent, Customer Service, Guest, High School, Retail