Foster Coordinator

3 weeks ago

Phoenix, United States Arizona Humane Society Full time

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)

Foster Coordinator

SUPPORTING YOUR GROWTH

Investing in our staff is important to us We want you to learn new skills and grow into the role. We offer ongoing coaching, support and new learning opportunities. We are a large, non-profit organization with growth opportunities across many departments.

PAWS UP FOR GREAT BENEFITS

  • Competitive pay including Holiday pay, paid time off, and bereavement pay
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
  • Affordable Medical plans for employee and family
  • Medical, Vision, Free Employee Dental
  • Health Savings Account and telemedicine options
  • 401(k) retirement plan with company vesting
  • Employer paid short term disability, long term disability and life insurance with buy up coverage available
  • Employee Assistance Program, providing free services every quarter such as confidential counseling and financial services

Position Overview:

Ready for a fast-paced, thrilling adventure to help save lives? Are you so detail-oriented that box checking and list making makes you happier than a dog with a bone? Are you so adaptable that your spirit animal is a chameleon? Does working with people excite you as much as working with pets? If you answered yes, we'd love for you to apply. The Arizona Humane Society has transformed animal welfare in Arizona and our Foster Department is one of the largest in the nation. We are an ever-changing department where you continually learn new things, adjust with the daily needs, dedicate to customer service, and collaborate with like-minded animal lovers. The Foster Coordinator supports the team by offering daily support, coaching, feedback and ensures departmental day-to-day efficiencies. The Foster Coordinator helps promote and support a culture of innovation, compassion and excellence with a positive, can-do attitude.

Essential Functions:

  • Assist in the daily coordination and assignment of staff duties and responsibilities.
  • Effectively perform foster staff roles including basic medical appointments, Concierge and Matchmaker.
  • Ensure the department is adequately staffed to meet peak demands while maintaining high levels of customer service such as live answer rate and net promoter surveys.
  • Develop and maintain new hire onboarding, training standards and retention of foster team members.
  • Partner with the Foster Manager, Foster Supervisor and Foster Coordinator regarding work schedules, payroll, staff counseling, department procedures, corrective action and/or employee relations issues.
  • Coach employees on job performance by leading by example and through formal trainings.
  • Offer excellent customer service internally and externally, while also offering escalated support with upset Foster Heroes.
  • Assist in administration of the Foster Department including but not limited to SOPs, training modules, database cleanup, inventory, etc.
  • Facilitate volunteer opportunities with the Volunteer Engagement Department.
  • Work collaboratively with other AHS Departments to enhance organizational efficiency.
  • Coordinate the care and treatment of pets while in Foster Hero care by ensuring efficient and accurate scheduling of appointments, proper animal handling and standards of care.
  • Develop and facilitate team bonding exercises during staff huddles.
  • Other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS

Education / Certifications / Licenses:

  • High school diploma OR equivalent.
  • Minimum of two years' experience in customer service.
  • Six months to one year experience in an animal welfare environment is required.
  • Must be able to handle animals in all conditions and be able to train co-workers and volunteers in job duties and safe animal handling.
  • Must possess excellent customer service skills.

Knowledge / Skills / Abilities:

Language - Able to speak, read and write English; Spanish language helpful.

Mathematical - Basic

Technical - Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Explorer; able to learn other software programs as necessary. Proficiency with or able to learn/use Chameleon software (for use with animals in a shelter environment).

Other Skills, Abilities and Qualifications:

Regular timely attendance. Access to reliable transportation. Must be able to hear above the sound of the animals and be able to speak clearly and communicate well with employees and the public.

Work Environment / Physical Demands:

There will be exposure to dust, heat, cold and temperature changes; occasional wet floors, and animal noises, odors and dander. Most time will be spent in a typical air-conditioned and heated office environment.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program. Pre-employment background check required.

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