Support Engineer 3

2 weeks ago

Charlotte, United States Blueprint Consulting Services Full time
Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You'll focus on solving unique business problems while gaining hands-on experience with the world's best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you'll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won't find a better place to work and thrive than at Blueprint.

We are looking for a Support Engineer 3 to join us as we build cutting-edge technology solutions This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.

Key Responsibilities:
  • Deliver timely and high-quality incident resolution, focusing on root cause analysis, prevention, and knowledge transfer.
  • Utilize knowledge of the customer environment to resolve issues in a timely manner.
  • Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues.
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Work with Technical Account Managers to effectively manage hot sites, including documented action plans and daily status updates for the customer and Microsoft management.
  • Execute a formal post-mortem process upon closure of critical issues.
  • Initiate and participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems.
Requirements:
  • A 4-year technical degree or equivalent work experience, plus a minimum of 3 years of experience in technical support or MIS in an Enterprise environment.
  • Demonstrated technical competence with Microsoft BackOffice Technologies.
  • Conversationalist level of knowledge of all Microsoft products used in an enterprise environment. MCSE certification is preferred.
  • Strong technical writing skills and familiarity with Microsoft Office Applications.
  • Ability to effectively communicate with customer managers and executives on technical and business issues.
  • Strong organization, time management, project management, and negotiation skills.
  • At least 3 years of experience working with Microsoft Skype for Business and Microsoft Teams.
  • Strong background in Windows-based operating systems and applications with at least 3 years of experience.
  • Strong network and/or VoIP experience with underlying technologies, including Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols, with at least 3 years of experience.
Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: $60,000 to $75,500 USD/annually. The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes:
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

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