Clinical Manager Ambulatory RN

4 weeks ago

Philadelphia, United States Pennsylvania Medicine Full time

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG)

Department: Shared Services Internal Med

Location: Penn Medicine Washington Square- 800 Walnut St

Hours: Per Departmental Needs - Full Time

Summary:

The Clinical Manager is responsible for the consistent and comprehensive patient care delivery in the ambulatory practice setting. The Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education, and patient confidentiality. The Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction. The Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access.

Typical scope for this role is:

  • 10+ = # of staff directly and indirectly managed
  • 15,000+ = # of budgeted annual visits
  • Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.
Responsibilities:

Employee Satisfaction and Engagement:
  • Communicates effectively with the team and builds productive relationships to create and sustain a positive work environment
  • Understands and values differences in others' race, gender, nationality, and age-modifies interactions as needed to accommodate diverse needs of patients and families
  • Establishes/updates work processes and work practices.
  • Manages team and individual performance in alignment with Penn Medicine's vision of service excellence.
  • Learning: Leverages knowledge for competitive advantage and developing team members through application of Penn Medicine research, continuous improvement, performance management, and competency
Oversee clinical operations in the practice:
  • Budgeting/billing practices (where applicable)
  • Manages and oversees schedules, pay practices, time card review and approval
  • Clinical project management
  • Strategic and operational planning
  • Quality safety and continuous improvement initiatives, and Penn Safety Net Management
  • Regulatory compliance (TJC, CMS, DOH, OSHA)
  • Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), High Reliable Organization principles, and safety event follow-up.
  • Patient Care: Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools.
  • Communication: Fosters an environment where proactive communication and problem-solving are expected. Establishes communication expectations that enable high performance of team and individuals.
Change Management Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events.
  • Implements change management strategy within the practice in alignment with entity/Penn Medicine objectives.
  • Communication plans are effectively implemented.
  • Ensure appropriate follow-up of major clinical/practice issues.
  • Manage routine and crisis communications through the practice/community as they arise.
  • Demonstrate recognition of the systemic impact of employee communication and/or policy changes and solicit proactive feedback before implementation.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
  • Other duties as assigned to support the unit, department, entity, and health system organization

Credentials:
  • RN with state licensure RN (Required)
  • BLS/ACLS/PALS per specialty (Required)
Education or Equivalent Experience:
  • Bachelor's Degree Nursing And 5+ years Total clinical experience including RN and prior leadership experience. (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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