Technical Support Analyst 2
4 weeks ago
Duration: Richmond, VA (Hybrid - 4 Days onsite in a week)
Location: 6 Months
Interview: Webcam Interview.
4 days /week ON SITE required
Job Description:
- This position provides consultative and technical support services to client's staff to ensure timely problem resolution, system/data access and optimal system performance.
- ct as a first point of contact for providing technical support to all areas within the organization.
- Provide telephone, walk-in, and e-mail support to the Help Desk Field\Faculty\Staff Help Desk, as needed.
- ccurate document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
- Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
- Triage and route advanced second and third tier requests to the appropriate technical personnel.
- Provide timely resolution of problems or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
Skill:
Required / Desired:
- bility to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. Required 3 Years.
- bility to explain technical concepts in simple terms to non-technical users. Required 3 Years.
- strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. Required 3 Years.
- Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. Required 3 Years.
- The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. Required 3 Years.
- Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. Required 3 Years
- Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). Required 3 Years
-
DBHDS Technical Support Analyst 2
4 weeks ago
Richmond, Virginia, United States Innova Solutions Full timeJob Title: DBHDS Technical Support Analyst 2Innova Solutions is seeking a highly skilled Technical Support Analyst 2 to join our team. As a Technical Support Analyst 2, you will provide technical support to our clients, troubleshoot issues, and resolve problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via...
-
Technical Support Analyst 2
4 weeks ago
richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
4 weeks ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID) Location: Richmond, VA Duration: 12+ Months Job Description: The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
4 weeks ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
3 months ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID) Location: Richmond, VA Duration: 12+ Months Job Description: The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
4 weeks ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
2 days ago
richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
85 Technical Support Analyst
3 months ago
Richmond, United States Focused HR Solutions Full timeCandidates will be required to work 100% on-site in Richmond, VA.Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with the option of extension, and will be worked 100% on-site in Richmond, VA.If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATEBelow is the job...
-
Technical Support Analyst
1 week ago
Richmond, United States InfoPeople Corp Full timeHelp Desk Tech Job Duties include:1.Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.2.Perform installation and troubleshooting of PC s, printers, iPhones and software.3.Daily inspections of server room and data closets4.Manage backup...
-
Technical Support Analyst
6 days ago
Richmond, United States Trillium Staffing Full timeTrillium Professional is now seeking a Technical Support Analyst in Richmond! The Help Desk /Tech Support role is responsible for providing computer information systems support via the phone, email or at a customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion. Support duties include but are...
-
Technical Support Analyst
5 months ago
Richmond, United States Triumph Full timeTriumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA. DAY TO DAY RESPONSIBILITIES Technical Support on the Help Desk which will involve: . Software installs and troubleshooting such as Acrobat Adobe, camtasia, Microsoft Power BI . Hardware...
-
Technical Support Analyst 3
2 weeks ago
Richmond, United States V-Soft Consulting Group, Inc Full timeTechnical Support Analyst 3 Primary Location: Richmond, Virginia V-Soft Consulting is currently hiring for a Technical Support Analyst 3 for our premier client in Richmond, Virginia. Education and Experience Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these...
-
Technical Support Analyst
3 weeks ago
Richmond, United States nLeague Full timeTechnical Support Analyst Location: Richmond, VA Duration: 12 Months Client: DBHDS Job Id: (747139) 4 days /week ON SITE required Parking is NOT provided for contractors This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first...
-
Technical Support Analyst
1 month ago
Richmond, United States nLeague Full timeTechnical Support Analyst Location: Richmond, VA Duration: 12 Months Client: DBHDS Job Id: (747139) 4 days /week ON SITE required Parking is NOT provided for contractors This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first...
-
Technical Support Analyst
4 weeks ago
Richmond, United States Tech Tammina Full timeJob Title: Technical Support Analyst Location: Richmond, VA (On-site) Duration: 6 Months (Possibility of extension) Need Local Candidates only Job Description: The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and...
-
Technical Support Specialist
1 month ago
Richmond, Virginia, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2At Serigor Inc, we are seeking an experienced Helpdesk Analyst to join our team. As a Technical Support Analyst 2, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Answer phone calls and emails in a timely manner and create Service Desk tickets...
-
Technical Support Analyst
4 weeks ago
Richmond, United States Trillium Staffing Full timeTrillium is looking for a Technical Support Analyst. This position provides consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance. -Act as a first point of contact for providing technical support to all areas within the organization. -Provide telephone, walk-in, and e-mail...
-
Technical Support Analyst
4 weeks ago
Richmond, United States Trillium Staffing Full timeTrillium is looking for a Technical Support Analyst. This position provides consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance. -Act as a first point of contact for providing technical support to all areas within the organization. -Provide telephone, walk-in, and e-mail...
-
Technical Support Specialist
5 days ago
Richmond, Virginia, United States Tech Tammina Full timeJob Title: Technical Support AnalystAt Tech Tammina, we are seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our customers via phone, email, or in-person. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring...
-
Technical Support Analyst
4 weeks ago
Richmond, United States DataStaff, Inc. Full timeDataStaff is in need of a Technical Support Analyst for one of our direct clients in the Richmond, VA area for a long-term contract opportunity.*This position is onsiteResponsibilities:Onboarding and offboarding both new and separating employeesSupports and maintains user account information changes including system access rights, security, and system...