Technical Support Analyst
4 weeks ago
Trillium is looking for a Technical Support Analyst.
This position provides consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance.
-Act as a first point of contact for providing technical support to all areas within the organization.
-Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed.
-Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
-Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
-Triage and route advanced second and third tier requests to the appropriate technical personnel.
-Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.
If interested, please apply today
Requirements:
-Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. - Required 3 Years
-Ability to explain technical concepts in simple terms to non-technical users. - Required 3 Years
-A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. - Required 3 Years
-Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. - Required 3 Years
-The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. - Required 3 Years
-Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. - Required 3 Years
-Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). - Required 3 Years
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
-
Technical Support Analyst
5 months ago
Richmond, United States Triumph Full timeTriumph Services is seeking a Technical Support Analyst to join our client on a long-term contract. This position is onsite at the client's office in Richmond, VA. DAY TO DAY RESPONSIBILITIES Technical Support on the Help Desk which will involve: . Software installs and troubleshooting such as Acrobat Adobe, camtasia, Microsoft Power BI . Hardware...
-
Technical Support Analyst
3 weeks ago
Richmond, United States nLeague Full timeTechnical Support Analyst Location: Richmond, VA Duration: 12 Months Client: DBHDS Job Id: (747139) 4 days /week ON SITE required Parking is NOT provided for contractors This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first...
-
Technical Support Analyst
1 month ago
Richmond, United States nLeague Full timeTechnical Support Analyst Location: Richmond, VA Duration: 12 Months Client: DBHDS Job Id: (747139) 4 days /week ON SITE required Parking is NOT provided for contractors This position provides consultative and technical support services to DBHDS staff to ensure timely problem resolution, system/data access and optimal system performance Act as a first...
-
Technical Support Analyst
4 weeks ago
Richmond, United States Trillium Staffing Full timeTrillium is looking for a Technical Support Analyst. This position provides consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance. -Act as a first point of contact for providing technical support to all areas within the organization. -Provide telephone, walk-in, and e-mail...
-
DBHDS Technical Support Analyst 2
4 weeks ago
Richmond, Virginia, United States Innova Solutions Full timeJob Title: DBHDS Technical Support Analyst 2Innova Solutions is seeking a highly skilled Technical Support Analyst 2 to join our team. As a Technical Support Analyst 2, you will provide technical support to our clients, troubleshoot issues, and resolve problems in a timely and efficient manner.Key Responsibilities:Provide technical support to clients via...
-
Technical Support Analyst
2 months ago
Richmond, Virginia, United States Westminster Canterbury Richmond Full timeWestminster Canterbury Richmond is seeking a Technical Support Analyst to deliver exceptional technical assistance to our dedicated community of employees and residents. The Technical Support Analyst will address and troubleshoot a diverse array of customer inquiries submitted to the Help Desk and will be responsible for the setup and technical maintenance...
-
Technical Support Analyst
1 week ago
Richmond, United States InfoPeople Corp Full timeHelp Desk Tech Job Duties include:1.Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.2.Perform installation and troubleshooting of PC s, printers, iPhones and software.3.Daily inspections of server room and data closets4.Manage backup...
-
85 Technical Support Analyst
3 months ago
Richmond, United States Focused HR Solutions Full timeCandidates will be required to work 100% on-site in Richmond, VA.Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with the option of extension, and will be worked 100% on-site in Richmond, VA.If you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATEBelow is the job...
-
Technical Support Analyst 2
4 weeks ago
richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
4 weeks ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID) Location: Richmond, VA Duration: 12+ Months Job Description: The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
4 weeks ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
2 days ago
richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
3 months ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID) Location: Richmond, VA Duration: 12+ Months Job Description: The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst 2
4 weeks ago
Richmond, United States Serigor Inc Full timeJob Title: Technical Support Analyst 2 (HYBRID)Location: Richmond, VADuration:12+ MonthsJob Description:The client seeks an experienced Helpdesk Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and...
-
Technical Support Analyst
1 week ago
Richmond, United States TEKsystems co Allegis Group Full timeDescription:Our customer is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.DUTIES AND RESPONSIBILITIES: Manages and monitors customer IT issues using helpdesk tools - KSE, Ivanti, and SharePoint. Support over the phone, in person, and...
-
Technical Support Analyst
3 weeks ago
Richmond, United States ACL Digital Full timeJob Title: Technical Support Analyst Location: Richmond VA Duration: Contract Seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.100% ON SITE Required from Day 1. Parking is NOT provided for contractors ABOUT THE ROLEDuties and...
-
Technical Support Analyst
2 weeks ago
Richmond, United States ACL Digital Full timeJob Title: Technical Support Analyst Location: Richmond VA Duration: Contract Seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.100% ON SITE Required from Day 1. Parking is NOT provided for contractors ABOUT THE ROLEDuties and...
-
Technical Support Analyst
3 weeks ago
Richmond, United States ACL Digital Full timeJob Title: Technical Support Analyst Location: Richmond VA Duration: Contract Seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.100% ON SITE Required from Day 1. Parking is NOT provided for contractors ABOUT THE ROLEDuties and...
-
Technical Support Analyst
2 days ago
richmond, United States ACL Digital Full timeJob Title: Technical Support Analyst Location: Richmond VA Duration: Contract Seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.100% ON SITE Required from Day 1. Parking is NOT provided for contractors ABOUT THE ROLEDuties and...
-
Technical Support Analyst
3 weeks ago
Richmond, United States ACL Digital Full timeJob Title: Technical Support Analyst Location: Richmond VA Duration: Contract Seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.100% ON SITE Required from Day 1. Parking is NOT provided for contractors ABOUT THE ROLEDuties and...