Technical Support Analyst

4 weeks ago

Richmond, United States Trillium Staffing Full time

Trillium is looking for a Technical Support Analyst.

This position provides consultative and technical support services to staff to ensure timely problem resolution, system/data access and optimal system performance.
-Act as a first point of contact for providing technical support to all areas within the organization.
-Provide telephone, walk-in, and e-mail support to the Help Desk FieldFacultyStaff Help Desk, as needed.
-Accurately document request history and work in Help Desk Ticketing System; documentation of efforts through the ticketing and inventory management systems.
-Installation, configuration, set up and maintenance setup of desktop and laptop computer hardware and software for faculty, staff.
-Triage and route advanced second and third tier requests to the appropriate technical personnel.
-Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineers, and application developers.

If interested, please apply today

Requirements:
-Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions. - Required 3 Years
-Ability to explain technical concepts in simple terms to non-technical users. - Required 3 Years
-A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious. - Required 3 Years
-Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. - Required 3 Years
-The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions. - Required 3 Years
-Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer. - Required 3 Years
-Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP). - Required 3 Years

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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