IT Operations Coordinator

4 days ago

Fargo, United States Bell Bank Full time
IT Operations Coordinator

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:
  • Promoting and sustaining our family atmosphere.
  • Providing unequaled personal service to each and every customer.
  • "Paying it forward" by giving back to the communities we serve.
Our Bottom Line:

Happy Employees Happy Customers

Job Summary:

This position is primarily responsible to lead and organize all audit, compliance, risk, and security related activities for the IT department and serve as a process owner for these areas. The IT Operations Coordinator is responsible to establish new procedures for meeting audit requirements, evaluate gaps and provide solutions, organize audit requests, conduct risk assessments, lead quarterly access reviews, and provide oversight and guidance in these areas. This position is responsible for direct communication as needed with bank departments, vendors, and information technology teams and effectively organizes and communicates information to appropriate Bell Bank staff as needed.

Primary Duties:
  • Establish new process and procedures for audit and compliance related activities in the IT department. Evaluate gaps and inefficiencies with current processes and bring solutions forward to resolve them.
  • Complete smaller work assignments with a growing level of independence and collaborate with teams on larger efforts of work following departmental procedures.
  • Be receptive to guidance and mentoring from senior team members on processes and tools.
  • Be responsible for learning IT procedures, tools, domains, and embracing feedback for continuous improvement.
  • Lead, organize, and document system user access reviews for the organization. Communicate with all areas of the bank to complete access reviews, follow up with IT, Bank and Vendor contacts on action items to ensure completion by assigned deadlines.
  • Provide status updates to IT leadership on access review activities.
  • Lead the Permission Assist Steering Committee to prioritize user access management activities and automation goals.
  • Work with members of IT to review and update IT policy and procedures. Establish and oversee an annual policy review process. Create and manage a system for organizing all IT related policies and procedures.
  • Serve as a central contact on all IT audit related requests. Coordinate external and internal audit activities for the department. Work with IT and Bank departments to organize information for internal and external audits, schedule meetings, document meeting notes, and follow up on action items as needed.
  • Track and maintain accurate application owner and vendor information in the data warehouse for the IT department.
  • Coordinate security review and/or vendor reviews on new technology project requests.
  • Learn to leverage, with coaching and mentoring, agile principals and techniques for collaboration, prioritization, and user story documentation.
  • Serve as a site owner for the IT Department SharePoint site and collaborate with IT Leadership on design and layout changes.
  • Occasionally manage small projects for the organization with guidance. Schedule meetings, lead project teams, partner with IT and business resources to create project required documentation, and update leadership on project status.
  • Provide project support to the project managers and IT Leadership upon request.
  • Deliver high-quality customer service to internal customers.
  • Assist leadership with planning and organizing IT department activities such as employee meetings and team building events.
  • Serve as a back up for accounts payable processing for the IT department. Reconcile and code invoices. Provide purchase orders upon request.
  • Actively participate in department and team meetings, team building, and other company events.
  • Seek opportunities to improve current practices and increase operational efficiency.
  • Know by name and face as many customers and employees as possible, calling them by name as often as possible.
  • Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
  • Know, understand, and live the company values and bottom line.
  • Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
  • All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
  • Prompt and reliable attendance.
  • Perform other duties as assigned.
Job Skills Required:
  • Minimum Associates Degree in business and/or computer science and/or equivalent combination of education and experience.
  • Excellent organizational, analytical and interpersonal skills.
  • Good verbal and written communication skills.
  • Ability to manage multiple tasks simultaneously and within time constraints.
  • Strong computer skills including Word, Excel and PowerPoint proficiency.
  • Works well independently with minimal supervision.
  • Successfully perform in a team environment.
  • Must thrive in a fast paced, ever changing environment.
  • Flexible with a strong willingness to learn and try new things.
  • Ability to analyze a situation and problem solve.
  • Prior experience with IT administration, bank operations, project coordination, and/or user access review processes preferred.


Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer

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