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IT Field Technician 3

1 month ago

New York, United States JobsRUs.com Full time

Day to Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations
This is a journeyman position for the typical desk side support technician
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk
Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops
Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities
Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Insures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation
Maintains a high degree of professionalism in actions, demeanor and dress
Insures customer satisfaction throughout the service delivery transaction
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.