Guest Services Agent

3 weeks ago

Alpharetta, United States La Quinta Atlanta - Alpharetta Full time
Compensation Type Hourly
Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

La Quinta Atlanta - Alpharetta

1350 North Point DriveAlpharetta, GA 30022
Overview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Guest Services Agent

    3 weeks ago

    Alpharetta, United States Highgate Hotels Full time

    Guest Services AgentRequisition ID 2024-60694Category Front Office OperationsJob LocationUS-GA-AlpharettaPropertyLa Quinta Atlanta - AlpharettaCompensation TypeHourlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S....

  • Guest Services Agent

    4 weeks ago

    Alpharetta, United States La Quinta Atlanta - Alpharetta Full time

    Compensation Type: Hourly Highgate Hotels:Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Associate

    4 days ago

    Alpharetta, United States HEI Hotels & Resorts Part time

    Job DescriptionThe Front Desk Agent is responsible for providing exceptional customer service to guests. This includes greeting them warmly, responding promptly to their inquiries, and resolving any issues that may arise.ResponsibilitiesAssist guests with arrival and departure from hotelProvide information on hotel facilities and servicesRespond to guest...

  • Guest Services Coordinator

    4 days ago

    Alpharetta, United States TPG Hotels Resorts and Marinas Full time

    About the RoleWe are seeking a highly skilled and professional Front Desk Agent to join our team at TPG Hotels Resorts and Marinas. As a key member of our front office staff, you will be responsible for delivering exceptional guest service, managing room reservations, and performing various administrative duties.Key Responsibilities:Greet and check-in...

  • Guest Services Representative

    4 days ago

    Alpharetta, United States La Quinta Atlanta - Alpharetta Full time

    About La Quinta Atlanta - AlpharettaWe are a premier real estate investment and hospitality management company recognized for innovation in the industry. Our global properties represent an aggregate asset value exceeding $20B, generating over $5B in cumulative revenues. We provide expert guidance through all stages of the hospitality property cycle, from...

  • Guest Experience Manager

    3 days ago

    Alpharetta, United States Highgate Hotels Full time

    Why Join Our Team?At Highgate Hotels, we value our employees and offer a range of benefits to support their well-being and career development. As a Guest Services Agent, you can expect:A competitive salary and benefits package.Ongoing training and development opportunities.A dynamic and supportive work environment.The chance to make a real difference in the...

  • Guest Experience Coordinator

    3 days ago

    Alpharetta, United States Marriott Atlanta Alpharetta Full time

    A Day in the Life: As a Front Desk Agent at the Marriott Atlanta Alpharetta, your day will be filled with opportunities to deliver exceptional customer service and ensure a smooth guest experience. From greeting and registering guests to handling requests for information and resolving issues efficiently, you will be an integral part of our team. If you are...

  • Front Desk Agent

    4 days ago

    Alpharetta, United States HEI Hotels & Resorts Part time

    Assist guests with arrival and departure from hotel, while providing positive guests experiences. Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requ Night Auditor, Front Desk, Agent, Auditor, Part Time, Night, Retail

  • Guest Service Expert

    1 week ago

    Alpharetta, United States Marriott Full time

    Additional Information Bistro Restaurant, Day Shift, 6am-12pmJob Number 25048209Job Category Food and Beverage & CulinaryLocation Courtyard Atlanta Alpharetta/Avalon Area, 11700 Amber Park Drive, Alpharetta, Georgia, United States, 30009VIEW ON MAP...

  • Receptionist - State Farm Agent Team Member

    3 weeks ago

    Alpharetta, United States Amit Patel - State Farm Agent Full time

    Responsive recruiter Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer...

  • Receptionist - State Farm Agent Team Member

    3 weeks ago

    Alpharetta, United States Amit Patel - State Farm Agent Full time

    Responsive recruiter Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer...

  • Receptionist - State Farm Agent Team Member

    2 weeks ago

    Alpharetta, United States Amit Patel - State Farm Agent Full time

    Responsive recruiter Replies within 24 hours Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products....

  • Receptionist - State Farm Agent Team Member

    1 week ago

    Alpharetta, United States Amit Patel - State Farm Agent Full time

    Responsive recruiter Replies within 24 hours Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financial service products....

  • IT Service Desk Agent

    4 days ago

    Alpharetta, United States ApTask Full time

    Job DescriptionThe Service Desk Agent is the first point of contact for users who call our IT Service Desk.While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely...

  • Guest Service Representative

    7 days ago

    Alpharetta, United States Dave & Buster Full time

    Are you a driven and results-oriented individual who is passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! As a Guest Service Representative at Dave & Buster's, you will play a critical role in delivering an unparalleled guest...

  • Customer Experience Agent

    4 days ago

    Alpharetta, United States La Quinta Atlanta - Alpharetta Full time

    About UsWe are Highgate Hotels, a leading real estate investment and hospitality management company with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Our portfolio of global properties represents an aggregate asset value exceeding $20B, generating over $5B in cumulative revenues.Job DescriptionThe Guest Service Agent will be...

  • Attendant of Guest Experience

    5 days ago

    Alpharetta, United States Parking Management Services Full time

    Parking Management ServicesWe are dedicated to delivering exceptional valet parking services for our clients. Our team is committed to building strong relationships through outstanding customer service.Job DescriptionThis role involves working as an integral part of our guest services team, providing exceptional experiences for our clients, and contributing...

  • Customer Service Representative

    4 days ago

    Alpharetta, United States Highgate Hotels Full time

    Job DescriptionThe Guest Services Agent plays a critical role in ensuring the success of our hotel. As a key member of our front desk team, you will be responsible for delivering outstanding customer service, handling guest inquiries, and resolving any issues that may arise.Greet and welcome all guests in a friendly and professional manner.Answer guest...

  • Front Desk Agent

    4 days ago

    Alpharetta, United States TPG Hotels Resorts and Marinas Full time

    Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in...

  • Guest Services Representative

    7 days ago

    Alpharetta, United States Extended Stay Full time

    **Join Our Team as a Housekeeper!**We are looking for a detail-oriented and organized Housekeeper to join our team at Extended Stay. The successful candidate will be responsible for maintaining the cleanliness of guest rooms and common areas.**Responsibilities Include:**Clean and prepare guest rooms for new arrivals.Restock amenities and supplies in guest...