We have other current jobs related to this field that you can find below
-
Member Service Representative
4 days ago
Syracuse, United States SECNY Federal Credit Union Full time $17Job DescriptionJob DescriptionAre you looking for a career where you can advance?Do you want to work for a company that truly cares about its employees, members, and community?If your answer to these questions is an enthusiastic YES then please keep reading!SECNY Federal Credit Union is currently looking for Member Service Representatives, with eligibility...
-
Member Service Representative
2 weeks ago
East Syracuse, United States AAA of Western & Central NY Full timeDescription At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that...
-
Customer Service Representative
3 hours ago
Syracuse, New York, United States Peregrine Senior Living at Onondaga Hill Full timeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Peregrine Senior Living at Onondaga Hill.Job Summary:The Customer Service Representative will be the first point of contact for our customers, providing exceptional service through telephone and in-person interactions. This role requires a professional and...
-
Guest Services Representative
5 days ago
Syracuse, New York, United States Blink Fitness Full timeJOB SUMMARY: At Blink Fitness, we refer to this position as a Moodlifter, a term that embodies the essence of what we do. Moodlifters are the friendly faces that welcome each member with genuine smiles and infectious enthusiasm. They are the ones who remember names and create a warm atmosphere that makes everyone feel at home. KEY RESPONSIBILITIES:Warmly...
-
Customer Service Representative
4 weeks ago
Syracuse, United States CPS Recruitment Full timeCustomer Service Representative (60163) A leading manufacturer in Syracuse, NY is partnering with CPS Recruitment to find a Customer Service Representative to join their ; This is an excellent temporary to hire opportunity ! Hours: Mond...
-
Customer Service Representative
2 days ago
Syracuse, New York, United States Genuine Parts Company Full timeJob SummaryAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing orders, and selling our products to meet customer needs.Key ResponsibilitiesProcess customer orders...
-
Customer Service Representative
2 weeks ago
Syracuse, United States U-Haul International, Inc Full timeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their...
-
Customer Service Representative
2 weeks ago
Syracuse, United States U-Haul Full timeLocation: 1001 Canal St, Syracuse, New York 13210 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
-
Service Operations Representative
6 days ago
Syracuse, New York, United States National Safety Council Full timeJoin us in our mission to enhance safety and well-being. The National Safety Council stands as a premier nonprofit organization dedicated to advocating for safety across the nation. Our focus is on eradicating the primary causes of preventable injuries and fatalities through leadership, research, education, and advocacy. We are currently seeking a Customer...
-
Customer Service Representative
3 months ago
Syracuse, United States U-Haul Full time**job category research study** We want to make job hunting easier by updating the structure of job titles and categories to improve upon the job search experience. Please participate in a brief drag-and-drop activity to let us know how you recognize and relate to general job classifications. **Customer Service Representative** **U-Haul Offers Customer...
-
Customer Service Representative
3 months ago
Syracuse, United States Freeman Holdings Group Full timeOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. Is the customer #1 with...
-
Account Representative
3 months ago
Syracuse, United States Jeff Barrett - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...
-
Customer Service Representative
4 weeks ago
Syracuse, United States CPS Recruitment Full timeCustomer Service Representative (60163) A leading manufacturer in Syracuse, NY is partnering with CPS Recruitment to find a Customer Service Representative to join their company. This is an excellent temporary to hire opportunity Hours: Monday - Friday 8:00am-4:30pm Pay Rate: $21-22/hr DOE If you enjoy customer service, have a strong work ethic, and are...
-
Customer Service Representative
2 months ago
Syracuse, United States Remedy Intelligent Staffing Full timeJob DescriptionJob DescriptionRemedy is delighted to partner with an industry leader for nearly 70 years! They are looking to add TWO personable yet professional Customer Service Representatives to their dynamic group. These Customer Service Reps will be working closely with customers, suppliers, sales and technical support people to provide exceptional...
-
Customer Service Representative
3 months ago
Syracuse, United States Remedy Intelligent Staffing Full timeJob DescriptionJob DescriptionRemedy is delighted to partner with an industry leader for nearly 70 years! They are looking to add TWO personable yet professional Customer Service Representatives to their dynamic group. These Customer Service Reps will be working closely with customers, suppliers, sales and technical support people to provide exceptional...
-
Customer Service Representative
3 weeks ago
Syracuse, United States Million Air Full timeJob DescriptionJob DescriptionDescription:Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment...
-
Patient Service Representative
3 months ago
Syracuse, United States ZOLL LifeVest Full timePosition Title: Patient Service Representative (PSR)Remote independent contract worker positionCompetitive fee for serviceFlexibility - work around your scheduleLifesaving medical technology*Spanish Speaking PreferredThe Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the...
-
Customer Service Representative
3 weeks ago
Syracuse, United States Pathfinder Bank Full timeJob DescriptionJob DescriptionDescription:Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank! About Us: At Pathfinder Bank, we take pride in being more than just a financial institution – we are...
-
Customer Service Representative
3 days ago
Syracuse, United States Pathfinder Bank Full timeDescription: Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank! About Us: At Pathfinder Bank, we take pride in being more than just a financial institution we are a community-focused bank...
-
Customer Service Representative
4 weeks ago
Syracuse, United States Disability Solutions Full timeDescription:Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank! About Us: At Pathfinder Bank, we take pride in being more than just a financial institution we are a community-focused bank...
![Nascentia Health](https://media.trabajo.org/img/noimg.jpg)
Member Services Representative
2 months ago
The Member Services Representative is responsible for managing incoming calls and customer service inquiries, including identifying and assessing customers' needs with the goal to achieve one-call resolution and satisfaction to the best of their abilities. As a Member Services representative the candidate will be working in Nascentia Health's Communication Center, a high-volume call center for all lines of business. Duties include:
Performance Responsibilities and Standards:
- Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits (EOBs, etc.)
- Review inquiries, correspondence, and email receipts. Prepare resolution tickets, email resolutions, letters, and/or claims payment process adjustments
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Review and research incoming healthcare claims from members and providers by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
- Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, State (DOH) mandates, CMS/Medicare guidelines, benefit plan documents/certificates)
- Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
- Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with other departments and with the member
- Meet the performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction and attendance
- Ability to support and interface with a wide cross section of internal and external audiences with varying levels of experience
- Participates in special projects as required
- Other duties as assigned
- 1+ years prior experience in customer service, call center setting or phone support role
- Health insurance experience
- Knowledge of HIPAA, DOH, and CMS regulations for insurance plans
- Strong interpersonal, communication, and problem-solving skills
- Meet personal and communication center team goals and call handling quotas
- Provide backup to other areas of the Communication Center as needed
- Basic working knowledge of, and experience using a wide variety of software platforms including Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
- Knowledge of telephone system technology
- Must ensure compliance with all regulatory, audit and corporate policies
- Professional appearance and dress
Physical Requirements
- Ability to sit or stand at a desk 90% of the day
- Visual/hearing ability sufficient to comprehend written or verbal communication
- Ability to express self verbally and in writing
- Ability to use telephone and communicate over the phone
- Frequently uses a laptop computer to enter orders and obtain product information
- Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids
Competitive Salary [This position is an H05 non-exempt position with a min-max rate of: $17.09-$25.64/hour]with:
- Retention bonuses
- 401k with generous Employer match
- Medical, Dental, Vision plans
- Tuition Reimbursement for BSN after 6 months of employment
- Exceptional work/life balance - no rotating shifts, holidays or weekends
- Partially funded HSA
- Employee Recognition Platform
- Paid Time Off, Holidays, and Extended Sick Leave
- Short/Long term Disability
- Employee Assistance Program (EAP)
- Much More
About Nascentia Health:
Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.
Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.
Nascentia Health is an Equal Opportunity Employer (EOE)
Employment is contingent upon negative results of a pre-hire drug screen