
Dogtopia Front of House Shift Lead
2 weeks ago
Do you LOVE dogs? Would you love to WORK with dogs?
Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge Dogtopia is the industry leader in dog daycare where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focusses on team culture and always makes it the Most Exciting Day Ever
We are scheduling phone and in-person interviews now Hiring for part- and full-time team members. Offering flexible schedules and competitive base pay plus bonuses and incentives.
Purpose Beyond Profit
We "Enhance the joy of dog parenthood..." by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E.ing (Socializing, Exercising, and Educating) each dog; which we believe helps keep dogs in their loving, forever homes and out of shelters.
We also "...Enable dogs to positively change our world" through our Dogtopia Foundation. Our foundation features three worthy causes: sponsoring service dogs for returning service veterans, youth literacy programs, and initiatives to employ adults with autism. We host weekly Foundation fundraising events within our daycare center including fun photo booth days, special treats, and dog arts and crafts. At Dogtopia of Downers Grove, we have already sponsored one service dog and are well on our way to sponsoring our second
Perks and Bonuses
• Bring your dog to work
• Team member referral bonuses up to $500 each
• Birthday bonus
• Team support bonuses for filling in when needed
• Competitive base pay with quarterly check-ins and reviews
• Holiday bonuses as well as holiday pay
• Opportunities for cross training and company advancement
• A strong, positive team culture that values inclusivity and transparency
• Hands on managers who work side-by-side with our team
• Personal development opportunities in the dog industry as well as sales, customer service, and dog behavior and handling
• Paid online Dogtopia Connect training prior to your first day*
• A companywide focus on health and safety - pups and people
*Some courses in Dogtopia Connect are industry certifications and eligible for CEUs through the CCPDT
The rules by which we, as Dogtopians live by are our Dogtopia-isms:
- We LOVE life unconditionally like a dog.
- We STAY loyal to our pack.
- We CHASE the absolute highest standards of safety.
- We PLAY to our fullest potential.
- We TREAT every day like It's the Most Exciting Day Ever
Proficient in Systems?
- Checking in and out of daycare dogs, checking appropriate spa services for departure
- Checking in a boarding dog, confirming out date and pick-up time, spa services, emergency contact, feeding instructions, any medications required, noting every belonging brought and labeling everything accordingly
- Creating invoices for daycare and boarding dogs correctly
- Completing payment transactions both cash and credit
- Creating enrollment plans
- Greets all customers promptly and welcoming
- Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team
- Effectively communicates health and behavior concerns with customers in a professional manner including excusing dogs from Dogtopia
- Answers phone, transfers calls, takes messages and communicates messages in a timely manner
- Team player- always looking for ways to help out team members
- Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
- Actively communicates team developmental needs and issues with Assistant General Manager and the entire management team regularly to ensure growth
- Proven ability to offer verbal and written feedback to team members in order to hold accountability to standards
- Ensures team members are completing appropriate checklists
- Ensuring all forms and requirements for dogs and PPs are completed and properly stored (PPA, Registration, Vet Records, Enrollment Agreement)
- Maintains understanding of supplies and inventory levels
- Create effective daily room schedule
- Safely performing Meet & Greets
- Ensuring FOH team is completing M&G checklists and Enrollment Tracker
- Maintains confidentiality in Dogtopia practices and all aspects of the business
- Conducts evening closing procedures including transaction totals and balancing the cash drawer
- Prepare lunches, feedings, medications, and special needs lists based on parent's requests
- Take dogs to appropriate playroom based on size and temperament and retrieve them
- Record accurately health and behavioral notes in daily activity log and communicate those with both shifts
- Make copies, receive, and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in person
- Attends regular meetings
- Responsible for owning the lead management SOP and guidelines o Completes Customer Management Tracker and delegates associated follow up tasks
- Responsible for owning the absenteeism follow up process
- Oversees FWD and PPA appreciation tasks
- Assists Social Media SOP, responds to direct messages and engagement, and reviews team's social media interactions to maintain Dogtopia standards and regulations listed on Pet Parent documents
- Preforms in store and out of store marketing activities
- Assists PPC's in achieving daily and weekly sales targets
- Creates daily conversion lists to guide sales conversations
- Oversees referral program for accuracy and success
Requirements:
- Must love dogs
- Customer service experience
- Friendly
- Strong attention to detail
- Teamwork
- Positive attitude
- Able to multi-task
- Reliable attendance
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