Mail Operations Shift Lead

4 weeks ago

Downers Grove, Illinois, United States InfoSend, Inc. Full time
Get to Know Us

InfoSend has been a trusted provider of cutting-edge eBilling, ePayment, Data Processing, BillPrint & Mail services since 1996. Our services are designed to help organizations simplify their processes and streamline their operations. With strong presence in CA, TX, FL, IL, and MA, we are expanding rapidly and attracting top talent from across the country. Our team of over 230 dedicated professionals includes many long-term employees who are committed to delivering exceptional results for our clients.

At InfoSend, we pride ourselves on fostering a culture of belonging and inspiration. We believe in creating an environment where employees can thrive, achieve their full potential, and build fulfilling careers. We are deeply committed to diversity, collaboration, growth, and mobility, and we work hard to create an inclusive workplace where everyone can feel valued and respected. Join us today and become part of a team that is changing the game in the world of eBilling and beyond.

The Role

We are looking for a Mail Operations Shift Lead to join our team The Mail Operations Shift Lead will be the point of contact for escalation of production issues that are encountered by our Mail Insert Operators. This position will perform accurate sign-offs and quality checks at job set-up to ensure that the operators are using the correct material.

We want someone eager to learn, has a strong work ethic, and has experience in the mail industry

Hours: 2nd shift 1:00pm-9:30pm

What we offer:
  • Medical, dental, vision, and life insurance
  • Supplemental Insurance
  • Flexible Spending Account
  • 401(k) with generous company match
  • Bonus Opportunity
  • PTO, Sick and Holiday Pay
  • Casual Work Environment
  • Work-life Balance
  • Opportunity for growth
  • Employee Assistance Program
  • Stability
Responsibilities:
  • Perform accurate sign-offs and quality checks at job set-up to ensure that the operators are using the correct material, job and piece counts are correct, that all materials for previous jobs have been cleared from the machines, and that the DRS and quality tracking systems are active and set-up correctly
  • Work as a team to assign and recommend staffing (including overtime) to properly handle workload
  • Move personnel according to need and delegate work assignments to accommodate processing of daily work to achieve established Service Level Agreement (SLA)
  • Ensure shelf ticket locations are provided before sign-offs of any job and work with Insert Team if shelf tickets are missing
  • Audit work from operators to ensure 100% compliance on quality and report any concerns
  • Perform periodic audits throughout the day of all processing activities to ensure adherence to established quality controls on mail piece tracking (TruCheck) system
  • Work with USPS representative on any missing report / data files (Postal-One)
  • Verify balancing is performed and achieved for all processed documents before mailing is released to USPS / PSI vendors
  • Stage work at employee workstations based on established criteria, including: experience of the operator, configuration and status of the inserting machine, priority and need of the mailing department, and other criteria as defined by management
  • Assign work volumes and type of mail based on current staffing levels to meet Postal deadlines
  • Make sure that jobs are worked on in order they are staged. Report any incidents of non-compliance to the supervisor.
  • Act as a first point of contact for an operator who has a question related to the production work, and/or issues with the machine equipment
  • Provide status updates and details on operators and equipment to the Supervisors and management teams, as needed
  • Assist Client Services team to determine appropriate action/response and need of a re-run job
  • Train and cross train entry-level / senior Operators into different inserting equipment (Pitney Bowes, and B&H machines)
  • Work on processing jobs for spoiled postage or other special projects related to unusable mail
  • Provide timely input and updates for the CS team on system warnings such as Trucheck errors, double completions, and late work
  • Maintain high quality standards on all production and test jobs
  • Report low inventory, and truncated or missing data on statements etc.
  • Check emails and respond on a timely manner
  • Other duties as assigned.
Qualifications:
  • High school diploma
  • Ability to handle multiple tasks in a fast-paced environment
  • Ability to process, comprehend and follow detailed instructions
  • Outstanding attention to detail and ability to inspect files for problem areas
  • Ability to stand for extended periods of time and to frequently lift and move heavy materials (about 40-45 pounds)
  • Ability to take initiative, be self-motivated and work independently
  • Ability to be flexible with work schedules including overtime
  • Knowledge of Windows and Microsoft Office skills required
  • Must be able to pass drug screen, E-Verify, and background check
***We are an equal opportunity employer***

Job Type: Full-time

Pay: $19.50 - $21.00 per hour

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