Clinical Call Center LPN

4 weeks ago

Poughkeepsie, United States UnitedHealth Group Full time

Opportunities with Optum in the Tri-State region (formerly Crystal Run Healthcare, CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

Primary Responsibilities:

  • Roles are responsible for providing telephonic clinical assessments utilizing approved medical protocols per policy, and recommending an appropriate level of clinical care based on clinical judgment and protocols.- Performs routine or structured work.

  • Medication refill of 140 plus APC providers

  • Processing medication refill requests, as well as processing medication refill requests coming in via task.

  • High volume workflow, must be able to work efficiently and meet standard metrix, Quality and KPI Standards

  • Responds to routine or standard requests.

  • Uses existing procedures and facts to solve routine problems or conduct routine analyses.

  • Depends on others for instruction, guidance or direction.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Job Qualifications:

  • Requires current unrestricted LPN licensure in NY State

  • Comfortable and experienced in navigating patient charts in EMR to understand treatment plans, in order to appropriately process medication requests.

  • Strong knowledge of Primary Care medications and their uses, as well as normal prescribing protocols.

Preferred job qualifications:

  • Has basic knowledge of theories, practices and procedures in a function or skill.

  • Performs routine or structured work.

  • Responds to routine or standard requests.

  • Uses existing procedures and facts to solve routine problems or conduct routine analyses.

  • Depends on others for instruction, guidance, or direction.

New York Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Optum NY/NJ was formed in 2022 by bringing together Riverside Medical Group, CareMount Medical and ProHealth Care. The regional alignment combines resources and services across the care continuum – from preventative medicine to diagnostics to treatment and beyond across New York, New Jersey, and Southern Connecticut. As a Patient Centered Medical Home, Optum NY/NJ can provide patient-focused medical care to the entire family. You will find our team working in local clinics, surgery centers and urgent care centers, within care models focused on managing risk, higher quality outcomes and driving change through collaboration and innovation. Together, we're making health care work better for everyone.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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