Clinical Call Center Nurse

4 weeks ago


Poughkeepsie, New York, United States UnitedHealth Group Full time

Transforming Healthcare in the Tri-State Region

At UnitedHealth Group, we're committed to delivering exceptional patient care and innovative solutions that improve lives. As a Clinical Call Center RN, you'll play a vital role in our mission by providing compassionate and personalized support to patients in the Tri-State region.

Key Responsibilities:

  • Represent the company with professionalism and courtesy, upholding our core values in all interactions
  • Ensure compliance with local, state, and federal regulations, maintaining confidentiality and adhering to our privacy guidelines
  • Assess and triage immediate health concerns, providing timely and accurate communication to prescribing physicians and case managers
  • Individualize patient assessments, respecting patient autonomy and promoting informed decision-making
  • Initiate and modify care plans, ensuring interventions align with patient needs and Optum policy
  • Document patient records accurately and efficiently, maintaining a high level of quality and completeness
  • Collaborate with healthcare professionals, including pharmacists and physicians, to provide comprehensive care
  • Participate in holiday and weekend duties, demonstrating flexibility and adaptability
  • Perform additional duties as assigned, contributing to the success of our team

Requirements:

  • Current, unrestricted RN licensure in New York state
  • 2+ years of clinical OBGYN experience
  • Bachelor's degree in Nursing (BSN)

Preferred Qualifications:

  • Strong communication and interpersonal skills

Compensation and Benefits:

As a New York resident, you'll be eligible for a competitive salary range of $58,000 to $[insert range], based on experience and qualifications. UnitedHealth Group offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and k contribution. We're an equal employment opportunity employer, committed to diversity and inclusion.



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