Software Engineer
2 weeks ago
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service Technical Support department. The work schedule for this opening is Monday - Friday 8am - 5pm EST. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. Other duties include:
- Assisting project and technical engineers in integration of new systems
- Assisting technical and development personnel in application quality testing
- Working on site to install, commission, and test installation of material handling solutions
- Providing specified technical support to customers on-site
- Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
- Review Sales and Estimating Functional Specifications documentation
- Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
- Participate in an on call rotation during non-business hours
- Basic Qualifications:
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- At least 2 years' experience in software, network and/or hardware engineering positions
- Experience with Oracle databases
- Experience with MS SQL Database
- Experience with Windows operating systems
- Preferred Qualifications:
- 5+ years' experience in software, network and/or hardware engineering positions
- Strong written and verbal communication skills.
- Material Handling background is a plus
- Strong problem solving skills.
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