Service Manager

3 weeks ago


Golden Valley, United States Lupient Automotive Group Full time

We are looking for a detail-oriented Service Manager to manage a stand-alone automotive service and towing station, handling customer service interactions, automotive repairs, and towing services. The Service Manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the station's employees. This is a great opportunity to run your own shop

JOB RESPONSIBILITIES

  • Hires, trains, counsels, and monitors the performance of the service and towing employees.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Ensures that all phone calls and customers are greeted promptly and are given fair estimates on costs and time required for repairs/maintenance.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Maintaining strong working relationships with vendors.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
EXPERIENCE REQUIRED/QUALIFICATIONS
  • Minimum of 5 years of industry experience with supervisory responsibility
  • Experience with towing services preferred
  • Bookkeeping and payroll experience
  • Computer proficiency
  • Excellent communication, organizational skills, and strong attention to detail
  • Must demonstrate understanding of basic accounting practices
  • Must demonstrate ability to read, understand, and troubleshoot financial statement
  • Must demonstrate ability to create forecasts and marketing plans
  • Ability to work under pressure and multi-task in a professional manner
BENEFITS
  • Paid time off and paid holidays - enjoy time for YOU
  • Health, Dental and Vision insurance - stay healthy and happy
  • Company paid life insurance - protect your loved ones
  • Accident and critical illness insurance - for those "just in case" times
  • 401(k) - invest in your future
  • Tuition reimbursement - we support employee growth
  • Pet insurance - we care about our furry friends, too
  • Employee and family discounts on products and services - who doesn't love savings
  • And much more


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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