Community Experience Associate

2 weeks ago

Winchester, United States Van Metre Companies Full time

At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Community Experience Associate to work in our New Homes Division

As a Community Experience Associate at Van Metre Homes, your primary responsibility is to deliver an exceptional homebuying experience to potential buyers by conducting engaging tours, maximizing the potential of the CRM system, ensuring accurate documentation, collaborating with other teams, achieving data accuracy, and proactively maintaining a tidy appearance of the community and its homes. As a Community Experience Associate at Van Metre Homes, your role is crucial in attracting and retaining customers, and contributing to the overall success of Van Metre Homes.

Van Metre Model Homes are open 7 days per week. The two days off for this position will be either on Tuesday and Wednesday or on Thursday and Friday. Weekend work is a requirement for this position.

Community Experience Associate Responsibilities

  • Tour experience: Deliver an exceptional homebuying experience by conducting engaging tours of model homes, immediate delivery homes, and the surrounding community for potential buyers. Includes utilizing proactive follow-up skills to nurture promising leads and convert them into buyers.
  • Prospect outreach: Maximize the potential of Van Metre's Customer Relationship Management (CRM) system to identify and engage with prospects who could be interested in your community. This includes executing strategic cold and warm outreach campaigns through email, text, and phone calls.
  • Product expertise: Demonstrate superb knowledge of the community, its products, and Van Metre's construction techniques and materials, as well as real estate market trends and competition overall to enable effective communication of the community's value and benefits to potential buyers.
  • Traffic management: Ensure accurate documentation of all appointments and prospect engagement by maintaining up-to-date traffic dashboards. This includes timely logging of appointments, thorough documentation of prospect traffic, and ensuring follow-up before and after engagements.
  • Sales operations: Collaborate with the Community Executive and Community Experience Manager to identify opportunities for cross-functional collaboration with the Marketing, Market Intelligence, and other teams. Leverage their expertise to optimize community performance and communicate the community's needs to these teams.
  • Record maintenance: Maintain data accuracy across Van Metre's CRM, contract management solution, and buyer portal. This involves verifying proper sharing and storage of all documents and meeting internal standards for data integrity.
  • Community appearance: Proactively maintain a tidy and presentable appearance of the community and its homes at all times. This involves scheduling regular cleanings, overseeing the cleaning of models when opening and closing, and ensuring that the community is always well-maintained and visually appealing.
Community Experience Team Objectives
  • Oversight: Manage day-to-day sales office operations and provide training and mentorship opportunities.
  • Presentation: Ensure an optimal community appearance, both within the homes and around the community.
  • Engagement: Provide exceptional communication via personalized outreach and plan engaging initiatives.
  • Closing: Meet sales goals by conducting tours, pricing, and contract appointments, and leveraging closing tactics.
  • Backlog: Meet settlement goals bymanaging backlog and ensuring the accuracy of delivery dates and buyer data.
  • Insights: Ensure integrity of data used to generate sales reports and relay consumer trends in real-time.
  • Admin: Attend meetings with construction, loan officers, and other partners to ensure optimal operations.
Competencies
  • Supports projects with an open mind and positive attitude
  • Understands the prospect and buyer experiences
  • Adapts to changing circumstances and works within an agile framework
  • Instills trust among internal and external teams through exceptional communication
  • Forecasts challenges, pre-determines solutions, and creatively problem solves
  • Works independently and cross-functionally within internal and external teams
  • Approaches a challenge as an opportunity to innovate and improve performance.
  • Obsessed with growth and learning from best-in-class leaders and brands
  • Ideates with a data-oriented and customer-centric mindset
  • Expresses empathy and exercises emotional intelligence
  • Excels in a deadline-driven and detail-oriented environment
Experience
  • Experience in sales, in any industry, preferred
  • Proven track record of meeting or exceeding goals
  • Ability to work a flexible schedule, including weekends and evening hours
  • Exceptional public speaking, problem-solving, analytical, communication, presentation, and negotiation skills
Required Qualifications
  • Valid Driver's License
  • Minimum High School Diploma or equivalent
  • Proficiency with MS Word, MS Excel, Outlook, and Adobe Acrobat
  • A Realtors License is NOT required, and an active licensee will be required to inactivate their license

Van Metre Companies has been named a Top Workplace by the Washington Post for seven consecutive years We have received the Washington Business Journal's Best Places to Work Award for the last six years, and have received their Corporate Philanthropy Award for the last nine years in a row

We offer excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and company paid volunteer time to refresh their bodies and minds.

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the "Van Metre" signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

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