Business Process Consultant

Job Description:

Looking for a senior level Business Process Consultant that can work independently and has excellent communication and organization skills. The candidate must be able to follow State, Department, OIT and Application Services processes and procedures. This candidate must have a working understanding of program and project management responsibilities, possess strong analysis skills, as well as an extensive understanding of the state IT requirements, Rules 60GG-1 through 5, F.A.C. The candidate must possess extensive knowledge and expertise in the use of requirements management, business intelligence, and data management tools and techniques. The candidate must have a working knowledge of ServiceNow. The candidate must be able to coordinate efforts on multiple large and/or cross-functional projects of high complexity that will have a greater impact to the enterprise. The candidate must have experience in developing and maintaining working relationships with business office staff. The candidate must provide research, support, and guidance for key IT initiatives, programs, and projects.

• Bachelor's degree in computer science, Information Systems, or financial related field and three years' professional work experience. Work experience can substitute on a year for year basis for the degree. Special consideration will be given to candidates with experience in leading compliance, data, and governance efforts.
• Candidate must have a minimum of 5 years' experience in business process reengineering and documentation. This experience must also be in a professional environment in public sector technology organizations. Candidate will be expected to describe multiple past experiences with business process tools and how they were deployed for a successful outcome.
• The submitted candidate must be able to perform the following duties and/or tasks. Duties of the selected candidate will include, but not be limited to:
• Resolve day-to-day technology needs of the business unit with a focus on the analysis of processes-dissecting problems and suggesting solutions.
• Understand technical problems and solutions in relation to the current, as well as the future business environment. Must be able to suggest plans to integrate new and existing processes.
• Provide input and supports planning and prioritization for business process engineering related activities, including developing the business unit process engineering plan and integrating that plan with the strategic direction.
• Provide counsel and leadership on future use of technology and business process improvements. This requires a high level of understanding of the FDOT's business systems and processes as well as statewide and industry-wide requirements.
• Identify processes for improvement, document existing processes, identify and analyze gaps between current processes and the desired state, design new processes, develop process performance measures and plan the transition to a new process.
• Participate in efforts to define remediation, modernization, and migration issues and potential solutions. Produce deliverables including, but not limited to, business process diagrams and narratives, business requirements, program specifications, and supporting business processes, data conversion and technical impact analyses.
• Participate in continuous review and update to ensure that processes meet changing business unit conditions.
• Use subject matter expertise, industry methodologies and best practices, and automated tools to analyze and make recommendations on behalf of the Department for required changes to complex business processes to align with proposed solutions.
• Document data element inputs, outputs, and other technical metadata for Department computing assets. Assist business users with business metadata documentation.
• Prepare specifications to communicate Department specific functional requirements for the remediation, modernization, and/or migration efforts and address dependencies with other interfacing computing assets and external stakeholder interfaces. Oversee the development of testing strategies, data scenarios, and test plans to ensure functional requirements are addressed.
• Assist in the business process redesign and documentation as needed to support ongoing remediation, modernization, and migration efforts in the enterprise environment.
• Work with functional and enterprise system support staff during technical assessments of the Department's systems and interfaces within internal and external systems.
• Document business cases and feasibility studies. Facilitate work sessions to elicit and prioritize remediation, modernization, and migration requirements.
• Translate high level business requirements into detailed business documents and/or functional specifications.
• Coordinate the development of project schedules, implementation plans, and documentation for computing asset remediation, modernization, and/or migration. Present to management, business users, and technical staff.
• Assist with User Acceptance Testing. Draft test cases, execute test cases, and document test results.
• Evaluate critical information gathered from multiple resources. Summarize detailed data into executive level formats as well as breaking down aggregate information into meaningful pieces.
• Develop standardized desk procedures that include the purpose, prerequisites, process flows and narratives of business processes.
• Knowledge of transportation technology operations.
• Expertise in strategic planning, tactical execution, project management, process management and business systems requirements definition.
• Knowledge and experience leveraging both IT solutions and business process improvements.
• Ability to produce legible and complete functional documentation in a way that thoroughly captures business processes and inputs/outputs of the applications.
• Ability to analyze and accurately and completely define processes and workflows to design efficient information solutions, including missing or duplicate functionality in existing applications.
• Ability to work effectively with users and a project team, to identify and document requirements for the maintenance, enhancement, modernization, remediation, or development of computer application systems, including technical overviews and context diagrams.
• Ability to develop and manage business and information systems technical documentation in accordance with the Department's standards.
• Knowledge of ServiceNow IT Service Management platform.
• Knowledge of relational database theories and concepts.
• Skill in testing complex applications and interpreting whether requirements and designs were met in the product.
• Ability to plan, organize, coordinate, and prioritize work assignments for him/herself or lower-level analysts.
• Skill in accurately preparing schedule estimates for requirements analysis and computer programming tasks in a computer application maintenance environment.
• Ability to work effectively with Project Managers, Business Analysts, Data Analysts, and Technical Architects to build efficient, viable solutions in the maintenance of business applications utilizing all established Departmental standards.
• Ability to prepare complex computer program specifications.
• Ability to prepare computer program test plans and to create test databases and test environments.
• Ability to interpret and communicate technical information related to computer programming and data processing, both verbally and in writing.
• Advanced skills with Microsoft products: Word, Excel, PowerPoint, Visio, and Power BI.
• Experience working on complex technology solutions.
• Knowledge of project management practices and agile methodologies.
• Knowledge of Rules 60GG-1 through 5, F.A.C.

Preferred KSAs:

• Skill in performing QA reviews and provide valuable feedback in determining that standards are met and that documents are complete and comprehensive.
• Skills with Informatica data catalog tools: Enterprise Data Catalog and Axon
• Skill in data conversion techniques, data cleansing approaches and validating data relationships.
• Basic knowledge of Universal Modeling Language (UML) and supporting enterprise tools to document business processes and data lineage, collect requirements, develop test scripts, and manage traceability.