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Case Manager

3 months ago

Wilmington, United States The Salvation Army USA Western Territory Full time
Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

To provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of client needs. The overall goal of the position is to enhance the quality of client management and satisfaction, to promote continuity of care and cost effectiveness through the integrating and functions of case management, utilization review and management and discharge/permanent housing planning. Has accountability for the care, coordination and discharge planning of all clients. This position is accountable to the Program Manager. The Case Manager assesses the housing, health, financial, and psychological needs of program residents. The Case Manager then develops and implements individual service plans to meet those needs.

Essential Functions

  • Conduct intake assessments with new residents
  • Gain and maintain a comprehensive knowledge of HMIS.
  • Complete all data entry requirements for HMIS per contract requirements
  • Gain information and maintain documentation, quality control checks and file audits
  • Development of an individual service plan for each resident and monitor implementation
  • Develop a Next Step Discharge plan for residents who are successfully placed in housing
  • Provide follow up case management for residents at 1, 2, 4 and 6 months following successful discharges.
  • Assist new residents to access financial entitlements and health care, providing advocacy when necessary.
  • Assist new residents to access appropriate psychological and substance abuse care.
  • Refer clients to agencies providing transitional and permanent housing
  • Provide counseling to residents on community housing, health benefits, financial support, and available community and public services
  • Maintain a current file of appropriate community resources for staff use.
  • Network with outside appropriate agencies
  • Complete periodic reports as required by The Salvation Army and funding agencies.
  • Compile monthly statistical reports as required by county and city contracts.
  • Attend weekly case management meetings to update the team concerning service plan progress and emerging needs.
  • Maintain positive working relations with Salvation Army representatives, volunteers, and all agencies providing services to residents.
  • Drive clients to housing appointments
  • Other duties as assigned by the management team.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 25lbs. Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

  • Bachelor of Arts in Social Work preferred or associate's degree or related field preferred.
  • Minimum of 1-year experience working with low-income and/or homeless individuals and families
  • Must possess a valid Class C California Driver's License.
  • Must be able to pass a criminal background Check
  • If working in the vicinity of children a criminal background check is required with certification for Protect the Mission Policies and Procedures.

Skills, Knowledge & Abilities

  • Knowledge of the unique issues of homelessness
  • Ability to work with diverse population in a caring, sensitive, and non-judgmental manner.
  • Basic Understanding of mental health disorders.
  • Bilingual, English/Spanish, is preferred.
  • Proficient in Microsoft Windows and use of Word and Excel.
  • CPR/First Aid Certification.
Qualifications
Experience Proficient in Microsoft Windows and use of Word and Excel. (preferred)
Bilingual, English/Spanish, is preferred. (preferred)
Basic Understanding of mental health disorders. (preferred)
1-year experience working with low-income and/or homeless individuals and families (preferred)
Bachelor of Arts in Social Work preferred or associate's degree or related field preferred. (preferred)
Skills CPR/AED (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)