Operations Admin

2 weeks ago

Albuquerque, United States H&R Block Full time

555040BR

Title:

Operations Admin

What you'll do... :

Responsible for providing administrative support within a (Region) District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties as related to the overall office’s operations.

Function as a single point of contact for technical support for internal and/or external customers across the entire enterprise. Serve as liaison between customers, Technology Services functional areas, management, support groups, and the business units. Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents.

Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the customer, and deliver solutions to requests with a sense of urgency.

Day to day you'll…

  • Provides seasonal hiring support in the HRB Gateway hiring system and administrative support to the District Operations Coordinator (DOC) supporting the overall district(s) offices.

  • Receives communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities or support. Documents nature of problem, researches solutions, and resolves issues or escalates to DOC, CSM or DGM as needed.

  • Review and verify invoices and prepares payment in Coupa for the DOC’s approval.

  • Provide technical support by communicating via phone, email, and chat with internal and external customers requiring assistance or information. Interpret customers’ needs and utilize software solutions and personal knowledge and troubleshooting skills to identify possible resolutions.

  • May remote into office computers in order to resolve technical issues

  • Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.

  • Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.

  • Use software solutions and computer systems to accurately document and track customer contacts.

  • Adapt to changes in user demands, work environment, and changes to processes or requirements.

  • Maintain a technical working knowledge of product or products supported by the department.

  • Attends training related to the effective and efficient performance of job duties.

  • Other duties as assigned by the District Operations Coordinator or in partnership with the CSM and/or TSC Supervisor.

Job ID:

555040BR

Address1:

STE A

City:

ALBUQUERQUE

State:

New Mexico

About H&R Block... :

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

Employee Type:

Seasonal - Corporate

What you'll bring to the team... :

Education:

  • High school diploma or equivalent

Work Experience:

  • 1-3 years Administrative experience

  • Customer service experience

  • Demonstrated decision making, analytical and problem-solving skills.

  • Demonstrated organization, prioritization and project coordination skills.

  • Effectively demonstrate oral, written, and interpersonal communication skills. Ability to interact with all levels of associates.

  • Ability to communicate clearly and calmly on the telephone, email and chat and use effective customer service techniqueswith associates who may be under stress.

  • Some experience, or ability to learn to support Microsoft operating systems, networking connectivity, computer peripheral equipment, software applications and remote tools.

  • Experience working with Windows Environment

Posting Title:

Operations Admin

Job Family:

Admin

WOTC Eligibility Check:

Yes

  • Operations Coordinator

    4 days ago

    Albuquerque, New Mexico, United States H&R Block Full time

    Job SummaryH&R Block is seeking an Operations Admin to provide administrative support within a Region District or Districts. The successful candidate will be responsible for operational and hiring support, ordering supplies, and general administrative duties.Key ResponsibilitiesProvide technical support to internal and external customers via phone, email,...

  • Operations Coordinator

    2 days ago

    Albuquerque, New Mexico, United States H&R Block Full time

    Job Title: Operations AdminAbout the JobWe are seeking a highly organized and detail-oriented Operations Admin to join our team. The successful candidate will provide administrative support to our District Operations Coordinator, ensuring seamless day-to-day operations.Key ResponsibilitiesProvide technical support to internal and external customers,...

  • Operations Coordinator

    1 week ago

    Albuquerque, New Mexico, United States H&R Block Full time

    Job SummaryWe are seeking an experienced Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support within a district or districts, focusing on operational and hiring support, ordering supplies, and general administrative duties.Key ResponsibilitiesProvide seasonal hiring support in the HRB Gateway hiring...

  • Operations Coordinator

    1 week ago

    Albuquerque, New Mexico, United States H&R Block Full time

    Job SummaryWe are seeking an experienced Operations Admin to provide administrative support within a District or Districts in the areas of operational and hiring support, ordering supplies, and general administrative duties.Key Responsibilities:Provide technical support to internal and external customers via phone, email, and chat.Resolve and track user...

  • Warehouse Operator

    1 month ago

    Albuquerque, United States Compunnel, Inc. Full time

    Job DescriptionJob DescriptionJob Description: Under some supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch goods in a factory or warehouse. Receive incoming goods, check for damage and for discrepancies between goods and invoices. Accurately sort, label, store goods and arrange...

  • Travel Nurse RN

    1 week ago

    Albuquerque, United States Travel Nurse Source Full time

    TravelNurseSource is working with Trustaff to find a qualified Admin/Mgmt RN in Albuquerque, New Mexico, 87101 About The Position About this job As a Case Management RN, you'll develop, implement, and evaluate individual patient care plans. You'll work with patients one-on-one to manage their care appropriately and affordably. Case Managers are important...

  • Linux Systems Administrator

    1 month ago

    Albuquerque, New Mexico, United States Lockheed Martin Corporation Full time

    Job Title: Sr. Linux Systems AdminJob Summary:We are seeking a highly skilled Sr. Linux Systems Admin to join our team at Lockheed Martin Corporation. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our Linux-based systems infrastructure.Key Responsibilities:Design and implement Linux-based systems...

  • Medical Assistant

    5 days ago

    Albuquerque, New Mexico, United States University of New Mexico Full time

    Job Summary:University of New Mexico is seeking a Medical Assistant to support our Rheumatology department. As a Medical Assistant, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our clinical team.Key Responsibilities:Collect patient data, obtain medical history, and perform treatment proceduresPrepare...

  • Front Desk Manager

    3 months ago

    Albuquerque, United States La Quinta Inn & Suites Albuquerque West Full time

    Description Looking for a highly motivated leader. An exciting opportunity is available for a Front Office Manager position in Albuquerque, NM to assist admin team in day to day operations.. This role offers valuable experience in a managerial capacity, allowing for career growth. Joining a collaborative team, you will have a key role in enhancing the...

  • IT Security Administrator

    2 weeks ago

    Albuquerque, New Mexico, United States Laguna Development Corporation Full time

    Job Title: IT Sr Security AdminJob Summary:We are seeking a highly skilled IT Sr Security Admin to join our team at Laguna Development Corporation. The successful candidate will be responsible for coordinating security efforts across the organization, implementing security measures to safeguard data and technology operations, and ensuring compliance with...

  • Inventory Specialist

    4 days ago

    Albuquerque, New Mexico, United States Presbyterian Healthcare Services Full time

    Job Summary:We are seeking a highly organized and detail-oriented Inventory Clerk to join our team at Presbyterian Healthcare Services. As an Inventory Clerk, you will be responsible for maintaining a cost-effective inventory of office and medical goods, procuring rental equipment, and overseeing its timely return. You will also effectively meet the needs of...

  • Administrative Coordinator

    3 days ago

    Albuquerque, New Mexico, United States The Noel Company Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Administrative Coordinator to join our team at The Noel Company.This role will be responsible for providing exceptional administrative support to our project management team, ensuring seamless day-to-day operations and contributing to the overall success of our organization.Key...

  • Patient Care Technician

    4 weeks ago

    Albuquerque, New Mexico, United States University of New Mexico - Hospitals Full time

    Job SummaryWe are seeking a skilled Patient Care Technician to join our team at the University of New Mexico - Hospitals. As a Patient Care Technician, you will provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment.Key ResponsibilitiesInterview patients and take vital signsPerform...

  • Patient Care Specialist

    4 weeks ago

    Albuquerque, New Mexico, United States University of New Mexico - Hospitals Full time

    Job SummaryWe are seeking a skilled Patient Care Technician to join our team at the University of New Mexico - Hospitals. As a Patient Care Technician, you will provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment.Key ResponsibilitiesInterview patients and take vital signsPerform...

  • Administrative Assistant

    4 weeks ago

    Albuquerque, New Mexico, United States Arroyo Del Oso Property Management LLC Full time

    Job Title: Administrative Assistant / Property Management AssistantAbout Us:Arroyo Del Oso Property Management LLC is a leading property management company in New Mexico, committed to providing exceptional service to both tenants and property owners. We specialize in maintaining residential and commercial properties, ensuring seamless operations for all...

  • Family Medicine Physician

    1 week ago

    Albuquerque, New Mexico, United States NP Now Full time

    Job OpportunityA dynamic and independent group is seeking a Family Medicine Physician to join their team in Albuquerque, NM.Experience the best of primary care in a thriving communityKey Highlights:Competitive salary and benefits packageGenerous time off plans and CME reimbursementTuition reimbursement and professional development opportunitiesFull benefits...

  • Patient Care Specialist

    4 weeks ago

    Albuquerque, New Mexico, United States University of New Mexico - Hospitals Full time

    Job SummaryWe are seeking a skilled and compassionate Patient Care Technician to join our team at the University of New Mexico - Hospitals. As a Patient Care Technician, you will play a vital role in providing direct patient care and support services within our in-patient or out-patient environment.Key ResponsibilitiesProvide direct, non-invasive, and...

  • Bilingual Registered Nurse

    1 month ago

    Albuquerque, New Mexico, United States University of New Mexico - Hospitals Full time

    Job SummaryWe are seeking a highly skilled and compassionate Bilingual Registered Nurse to join our team at the University of New Mexico - Hospitals. As a key member of our Operating Room team, you will provide direct nursing care to patients, ensuring their safety and well-being throughout their hospital stay.ResponsibilitiesDeliver high-quality patient...

  • Network/System Administrator

    4 weeks ago

    Albuquerque, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret/SCIClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphSuitability:Public Trust/Other Required:NoneJob Family:Network AdministrationJob Qualifications:Skills:Computer Backups, Computer Networking, Local Area Network (LAN), Networking Hardware, Wide Area Network...

  • Orthopedic Surgeon

    2 weeks ago

    Albuquerque, New Mexico, United States Summit Recruiting Group Full time

    Orthopedic Surgery Opportunity in Albuquerque, New MexicoSummit Recruiting Group is seeking a skilled Orthopedic Surgeon to join our esteemed practice in Albuquerque, New Mexico. As a key member of our team, you will have the opportunity to provide exceptional patient care and contribute to the growth and success of our organization.Practice...